General Manager

Job Overview

REPORTS TO: OWNERS
Objective: To plan, direct, and coordinate all of the general and day-to-day operations of Hyper Kidz. The General Manager is in charge of the entire facility and the employees that work within. The General Manager makes sure Hyper Kidz runs smoothly and cleanly and meets budget and sales goals.
Safe, Clean, and Fun Environment for Guests
JOB RESPONSIBILITIES:
● Plan and promote the daily schedule of employees and the business as needed
● Recruit, interview, hire, train, coordinate, and discipline employees as needed
● Create and maintain budgets and coordinate with and report to Owners of the company
● Ensure that professional records are kept in the event of guest service deficiencies, complaints, incidents, or accidents.
● Supervise the Hyper Kidz team in order to meet store and corporate objectives.
● Ensure staff levels within the facility reflect the requirements of the guest occupancy.
● Ensure all associates actively and enthusiastically support the goals and objectives of Hyper Kidz.
● Ensure all associates are aware of the sales targets and that an aggressive online review and referral campaign is in place.
● Ensure all associates are effectively trained to perform all job responsibilities in Guest Services, Operations, Equipment, Child Supervision and Safety, First Aid, and Emergency Procedures.
● Measure staff performance and ensure all positive and negative feedback is communicated on an immediate and regular basis.
● Ensure superior performance is recognized appropriately on a timely basis
● Ensure poor performance is recognized appropriately on a timely basis
● Ensure all marketing and promotional plans are executed, and records of results are maintained
● Update and manage all social media accounts daily with various marketing strategies
● Respond to reviews and feedback as directed by Owners
● Ensure good communications are in place with the Landlord and building co-tenants, and all cross-promotional opportunities are explored and, if appropriate, implemented
● Plan, developed and executed promotional activities that were appropriate for the consistent and positive marketing of Hyper Kidz
● Ensure that Hyper Kidz establishes a strong identity within the community and industry in which it operates
● Ensure that all day-to-day operational activities, as detailed in the Hyper Kidz Operations Manual, are effectively in place
● Manage, monitor, and control daily operations and recommend changes in policies as required
● Document all operational activities in accordance with report-writing procedures
● Ensure the protection of all merchandise and food inventory, and ensure that the re-order process for both components is managed effectively
● Ensure the cleanliness of the facility is in accordance with the Hyper Kidz guest service policy at all times
● Ensure that any facility deficiencies are repaired promptly and do not expose Hyper Kidz guests or staff to any unnecessary risks
● Ensure the facility, including the play equipment, is in safe operating condition at all times.
● Ensure the facility conforms to County fire and safety regulations.
● Ensure that the number of guests in the facility conforms to County fire and safety regulations.
● Promote the safety of all guests and staff at all times.
● Review sales reports on a daily basis and implement corrective action if required.
● Communicate daily with owners
● Balancing and reconciling payroll data
● Depositing and reporting taxes
● Calculating reimbursements, bonuses, overtime, and holiday pay
● Collecting, calculating, and entering data in order to maintain and update payroll information
● Compiling summaries of earnings, taxes, deductions, leave, disability, and non-taxable wages
● Calculate party hosts’ tips and differential pay biweekly in accordance with the payroll schedule.
● Review financial performance against corporate financial projections on a monthly basis and take corrective action if required.
● Ensure all accounting activities are carried out in accordance with approved company procedures.
● Document and communicate all financial reports as required by the Owners
● Make any daily bank deposits as necessary
● Must be knowledgeable of all other positions
● Must be able to work nights and weekends
Any other Management tasks as deemed necessary by the owners to ensure the appropriate overall operations of the facility