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Consumer Communications Specialist

Full-time

Prestige Brands

Lynchburg, VA
OCCUPATIONAL SUMMARY:
Serve as a product expert for Company products when responding to inquiries and complaints. Handle consumer and medical professional contacts related to adverse events, product inquiries and complaints.

ACCOUNTABILITIES:
  • Provide outstanding service to and engage professionally with consumers and other company contacts
  • Liaise with medical professionals and consumers related to product inquiries and complaints as they relate to all C.B. Fleet Company, Inc. and Prestige Brand drug, device and dietary supplement products
  • Enter case data into the relevant database
  • Possess a constant working knowledge of company products sold world-wide
RESPONSIBILITIES:
  • Provide high quality customer service to consumers and health care professionals.
  • Maintain professionalism and represent Brands with honor and respect
  • Effectively multi-task while handling consumer contacts – have the ability to listen and electronically capture consumer comments simultaneously
  • Manage large amount of inbound contacts
  • Identify consumers’ needs, clarify information, research issues and provide solutions effectively and in a timely fashion
  • Serve as a Brand Advocate to our consumers
  • Demonstrate excellent language and communication skills both by voice and in writing
  • Follows the Medical Affairs record retention system.
  • Follow Good Documentation Practices.
  • Maintain high quality standards for data entry and database coding.
  • Maintain a high level of product knowledge.
  • Attend pertinent department meetings.
  • Provide complaints and inquiries analysis as necessary.
  • Perform other duties as required.
QUALIFICATIONS:
  • Requires knowledge gained through a degree, preferably in a health, science or communication/marketing discipline and 5 years working experience.
  • Customer Service experience, preferred

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Vacancy posted 3 days ago
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