Regional Supervisor

Summit Spine and Joint Centers

Summit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state Interventional Pain Management group practice providing integrated clinical, surgical, and imaging services. With clinic locations across Georgia, North Carolina, South Carolina, and Tennessee, our care teams include Integrated Pain Solutions in North Carolina and Savannah Pain Management in Georgia, all operating as part of the SSJC organization. As one of the largest single-specialty practices in the nation, we are committed to collaboration, high-quality patient-centered care, and supporting our teams as we continue to expand. We are seeking motivated, qualified professionals to join us in delivering exceptional care across our growing network.

Job Description Summary

To be successful in this role one must be able to oversee general clinic and ASC operations, establish and implement goals, objectives, policies, procedures, and systems for the department.

This is a full-time, benefited position with Summit Spine & Joint Centers, reporting to the Director of Clinical Operations. The assigned locations include Augusta and Evans, Georgia. Training will be conducted in Lawrenceville, GA.

Role and Responsibilities

Oversee the day-to-day operations and training of all clinical and ASC staff at assigned locations. Monitor workload of Receptionists, Medical Assistants, and Fluoro Techs scheduled in your location, manage shift breaks, and ensure all daily tasks are completed. Communicate with the Providers, Lead Receptionist, Lab Collectors and Lead Medical Assistants for efficiency and flow of the office.

Specific duties that are expected to be completed daily:

• Monitor staff customer service
• Handle patient complaints
• Input missing injection/referral orders
• Update incomplete HPI
• Audit charts for MIPS/vitals
• Audit charts for scanned documents (ORT, WC Meds, Bracing, ASC Checkout, etc)
• Correct any prescription errors
• Create Patient Payment Logs
• Ensure Patient Payment Logs are correct
• Deposit patient payments at bank
• Ensure appropriately staffed for the day
• Correct staff call outs
• Monitor staff attendance and performance
• Take patient notes and pamphlets to referring providers
• Send liens to the PI team
• Collect DME inventory
• Check offices for organization/cleanliness
• Verify patient benefits if insurance coverage has changed
• Assist Receptionists and Medical Assistants complete daily tasks when short staffed

Requirements

• Minimum 1 year clinical experience required
• Must be willing to travel to all assigned locations
• Experience using eClinicalWorks preferred
• Bachelor's Degree preferred, or equivalent combination of education, training and experience

Benefits

• PTO & Holidays
• 401k match
• Health Insurance