Physician Contact Center Representative Florida

What You Will Be Doing

The job description requires 1-2 years of experience in the customer service industry, with a preference for 2 years in a healthcare or related customer service field. The physical working conditions involve sitting in the same location or standing/walking, and may require stooping, climbing, or lifting light material (10 to 20 lbs.) or equipment. The environmental working conditions are comfortable indoor areas, such as executive, management, and secretarial positions. The position involves OSHA Category 1 tasks that include exposure to blood, body fluids, tissues, and other potentially infectious materials.

Position and unit responsibilities include:

• Upholding standards/expectations of HSS staff by prioritizing assignments and demonstrating the ability to manage time and maximize productivity.
• Supporting department activities by being dependable and reliable with co-workers and independent work.
• Planning and organizing to support department goals and objectives.
• Upholding HSS professional/clinical standards through effective communication with colleagues, medical staff, and all members of the department. Responding to emails and communications/messages promptly in a professional manner with compassion and understanding.

Education required includes a high school diploma or equivalent (G.E.D.), with specialized or vocational courses. Education preferred includes an associate's degree. Certifications/licensure are not required but preferred. Skills required include strong computer skills, effective communication with all levels of staff, patients, and customers, the ability to respond positively to fluctuations in patient flow, exceptional customer service skills, superior written and oral communication skills, the ability to maintain a positive attitude in a fast-paced environment, capacity to multitask and prioritize, ability to work collaboratively with others, respect for information confidentiality, and the ability to show initiative, good judgment, and resourcefulness. Familiarity with medical terminology and insurance is preferred. Self-directed, motivated, resourceful individuals who demonstrate initiative and are experienced users of MS Office Suite applications (Word, Excel, Outlook) are also preferred.

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

Hospital for Special Surgery