Property Leasing & Resident Services Assistant

Overview Responsible for marketing and leasing assigned property, as well as providing resident services. Develops and implements policies and procedures to effectively manage property under the direction of the Property Manager and Regional Property Manager. Pay range: $24 - $25/hour depending on experience. #IND123 Responsibilities Coordinating leasing events such as open houses, realtor tours, and resident promotional activities Assists with the development and implementation of resident servicesprogramming Maintains knowledge and awareness of corporate in/out migration, property competition, and other market conditions affecting leasing andoperations Manages property’s answering service, ensuring superlative customer service, up-to-date calling sequences, and accurate contactinformation Notifies residents of all issues affecting theirtenancy Files court documents for eviction and attends scheduled court hearings as Landlord’srepresentative Oversees security deposit administration including inspecting units to determine resident’s balance or refund, preparing disposition letters, and processing security depositreturns Assists Property Manager with maintaining building security measures, documenting incidents, and sending proper notification to management, owners, and insurancecarriers Maintains familiarity with all procedures and requirements of accounts payable and accountsreceivable Processes all property expenditures for Property Manager’s approval Maintains journal of administrative, facility-related, and market-driven property issues andconcerns Leads tours of property, showing vacant units and marketing propertyamenities Tracks and follows up with all referrals, walk-ins, and phoneinquiries Develops and maintains reference book detailing property’s unique features, amenities, size, vacancies, rental rates, and current leasingpromotions Prepares leasing checklist and package which includes all required forms, deposits, schedules, andinformation Reviews and screens all applications for Property Manager’s approval Maintains property’s filing system including tenant, applicant, accounting, and vendor and contractfiles Maintains deposit and rentalcollections Monitorslandlord-tenant relations and mediates disputes whennecessary Responds to resident concerns and complaints.Counselsresidents and provides referrals to appropriateagencies Utilizes maintenance software program to enter in and track workorders Inspects apartments for move-in/out condition and turnoverstatus Assists Property Manager with conducting and documenting annual unit inspections and annual recertification ofresidents Assists Property Manager with reassessing property and completing competitive marketinganalysis Remains current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company’s leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicablelaws Ordersoffice supplies Maintains regular daily office hours ensuring adequate coverage on weekends andholidays Maintains strict adherence to invoice approval policy. Position does not have authority to purchase any goods orservices Qualifications Required Education and Experience: High SchoolDiplomaor equivalent Bachelor’s Degree preferred 2 or moreyear’s experiencein multi-family property management Experience with Low Income Housing Tax Credit Program and/or Hope 6preferred Knowledge ofHUD programs including but not limited to HOPE 6 and project-based Section8 Proficiency in Yardi preferred Proficiency in Microsoft Windows, including Microsoft Excel and Outlook Excellent customer service skills Requires a valid driver’s license, an insured vehicle, and the ability to travel (between properties) Working Conditions: Ability to work periodic flexible hours is required. Ability to travel by plane and automobile is required. Ability to work at property locations within or near transitionalneighborhoods Ability to climb stairs, take elevators, bend, squat and reachoverhead. #J-18808-Ljbffr