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Senior Manager, Patient Assistance Programs, Operations & Insights

Pfizer

Senior Manager overseeing Pfizer's Patient Assistance Programs across multiple business units, combining operational management of vendor performance with analytics and data-driven insights to optimize program strategy and patient outcomes.

Responsibilities

  • Oversee PAP operations and vendor performance across Specialty Care, Oncology, and Primary Care business units
  • Develop forecasting models and analyze enrollment, eligibility, and financial data to identify trends and improvement opportunities
  • Create dashboards, scorecards, and executive summaries tracking KPIs and vendor performance measures
  • Manage vendor relationships for application processing, call center operations, fulfillment, and enrollment support
  • Ensure regulatory compliance with federal and state requirements and Pfizer PAP standard operating procedures

Requirements

  • Demonstrated leadership experience influencing and collaborating across peer groups
  • Expertise in data analysis, forecasting models, and translating insights into actionable recommendations
  • Experience managing vendor relationships and operational performance against SLAs
  • Strong knowledge of patient assistance program regulations and compliance requirements
  • Proficiency with analytics tools, dashboards, and business intelligence reporting
  • Experience with digital platforms and patient-facing communications
  • Ability to manage cross-functional initiatives and stakeholder expectations
Vacancy posted 1 day ago
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