Remote Care Coordinator - Mental Health

Work with Willow has partnered with a group mental health private practice that is looking to fill a Care Coordinator role. Position Type: Full-Time, Remote (work from home) role but prefer candidates in the greater Tampa Bay area. Responsibilities Client Interaction : Respond to inquiries via phone, email, and in-person with warmth and professionalism, addressing client questions and booking appointments. Scheduling : Manage appointment calendars, schedule clients with clinicians, and ensure accurate and timely bookings. Coordination : Communicate with clinicians to confirm schedules, relay client updates, and support smooth daily operations. Administrative Suppor t: Perform tasks such as data entry, filing, maintaining client records, and assisting with billing or other office duties as needed. Customer Service : Create a positive experience for clients, ensuring they feel welcomed and supported from their first interaction with our practice. Qualifications Experience: Previous experience in a care coordinator, receptionist, administrative assistant, or customer service role in healthcare or mental health settings. Skills: Strong communication and interpersonal skills, excellent organizational abilities, and proficiency with scheduling software or office tools (e.g., Google Calendar, Microsoft Office). Attributes: Friendly, empathetic, detail-oriented, and able to multitask in a fast-paced environment. Experience working for a mental health practice strongly preferred. Ability to work 32-40 hours a week as an independent contractor. Compensation: ● $24-$27 per hour **Health Insurance benefits are NOT offered with this role**