Front Desk Receptionist (Student) (FWS)

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community.

This position is available only to enrolled American University students.

Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University's Office of Financial Aid.

Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process.

Job Description

Summary: The Eagle Learning Center is seeking a front desk receptionist to work in our busy front office. Primary responsibilities include greeting visitors, scheduling student appointments on an online calendar, answering the phone and directing calls, responding to inquiries regarding ELC services, scanning documents, data entry, general office support for the administrative, program, and ELC staff, and backing up the Operations Coordinator. Position will frequently work with undergraduate student staff assistants.

This position will report to the Senior Director of Academic Support.

Essential Functions:

• Greeting visitors.
• Scheduling student appointments on an online calendar.
• Answering the phone and directing calls.
• Responding to inquiries regarding ELC services.
• Scanning documents.
• Data entry.
• General office support for the administrative, program, and ELC staff.
• Backing up the Operations Coordinator.
• Other duties as assigned.

Position Type/Expected Hours of Work:

• Part-time.
• 5 hours per week.

Salary Range:

• $18.40 per hour.

Required Education and Experience:

• Applicants must be enrolled in a full-time degree seeking undergraduate program at American University with an active Federal Work Study (FWS) award.
• Position requires excellent customer service and communication skills and the ability to interact in a courteous, professional, and diplomatic manner with a diverse student clientele, parents, and prospective students, faculty, and staff.
• Must have excellent organizational and multi-tasking skills, be comfortable with technology, and be willing and able to quickly learn new software or database systems.
• Must be able to work independently and as part of a team, working closely with other front office staff.
• Confidentiality and reliability are essential.

Preferred Education and Experience:

• Shared calendar schedule experience.
• Experience with MS Excel and Outlook.

Additional Eligibility Qualifications:

• This position is for the entire academic year.
• Flexibility to work midday and occasional alternate hours.

Other Details

• This position is available only to enrolled American University students.
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• American University is an E-Verify employer.
• Visit for additional information about American University employment and benefits.

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.