Customer Experience Coordinator -- Order Processing & ERP
AMD Supply LLC
Job Description
Job Description
Customer Experience Coordinator — Order Processing & ERP
Help us deliver accurate orders, fast responses, and memorable service from our Port St. Lucie branch. You’ll be the go-to resource for quotes, order entry, and day-to-day customer support—working hand-in-hand with our sales manager to ensure every interaction reflects our commitment to quality.
Core Impact- Provide timely answers on products and services via phone, email, and in person.
- Enter quotes and sales orders into the ERP system with precision and speed.
- Partner with the sales manager to resolve issues and elevate customer satisfaction.
- Maintain a positive, empathetic approach that builds loyalty.
- Assist with order fulfillment tasks, including safe forklift operation and lifting up to 75 lbs as needed.
- ERP system experience.
- Excellent written and verbal communication.
- Strong customer service ethos and problem-solving ability.
- Detail-oriented and highly organized.
- Forklift experience; ability to lift 75 lbs.
- Experience using ERP software in a fast-paced environment.
- Proven ability to multitask and prioritize competing requests.
- Detail focus, organization, and planning skills.
- Ability to manage multiple high-priority issues simultaneously.
- Experience in fence, shutter, or aluminum sectors.
- Familiarity with NetSuite ERP and HubSpot CRM.
- 2–3 years of sales/customer service experience.
- Knowledge of blueprint takeoffs.
- Health insurance (medical, vision, dental, life)
- Paid time off
- 401(k)
- Initial location: Port St. Lucie branch
- Schedule: Monday–Friday, 7:00 a.m.–4:00 p.m.
- ERP for quotations and order entry (NetSuite preferred)
- CRM for customer interactions and follow-ups (HubSpot preferred)
Bring your systems knowledge, service mindset, and operational focus—help us turn every inquiry into a seamless experience.
Vacancy posted 4 days ago
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