POS Technician

Job Title

The Aubuchon Company is a 4th generation family company with 100+ retail locations that believes we don't need to choose between being a "mom and pop" and a modern-day competitor. Our success is a direct reflection of the diverse, fun and ambitious team members who deliver "The Aubuchon Difference" every day as a true market differentiator. We are a high-performing, family company looking to expand our team with people who have passion for the work we do and the humility to learn and grow with us.

Job Description

The POS Tech performs installations, new configurations, repairs, updates, upgrades, backups, troubleshooting of issues, and other IT maintenance tasks to ensure optimal point-of-sale equipment performance. This is a hybrid role in our Support Center in Westminster, MA.

• Perform POS functional testing, interpretation, and analysis of test results.
• Assist with POS system upgrades for retail locations.
• Support POS software and hardware development cycle by determining user-expected behavior.
• Complete installations, repairs, backups, and maintenance tasks.
• Document detailed procedures for best practices.
• Remote troubleshooting through established diagnostic techniques.
• Prepare registers and other devices for deployment.
• Assist in acquisition projects as necessary (requires travel).

Work Experience

• 2+ years of technical experience in helpdesk or technical customer support preferred.
• Associate's Degree in Computer Information Systems or related field preferred.
• Availability to work variable shifts including weekdays, weekends, holidays and some nights.
• Ability to work both independently and collaboratively as projects require.
• Ability to strictly follow instructions and direction.
• Demonstrated ability to investigate and identify hardware, network, or software issues and take steps to resolve them with limited supervision.
• Experience working in ticketing systems to record issues, correspond with customers, and utilize documented methods to resolve the situation to the customer's satisfaction.
• Experience in/knowledge of point-of-sale software is an advantage.
• Solid verbal, written, and interpersonal communication skills are required.
• Ability to prioritize and complete multiple tasks simultaneously is required.
• Proficiency with Microsoft Windows, MS Office, and Google Suite.

Benefits

• 401(k) with match program - AVAILABLE DAY 1
• PTO Awards starting at 80 hours and increases with seniority
• Paid Holidays
• Medical, Vision, and Dental insurance
• Company Funded-HSA/HRA Program
• Short Term Disability
• Company Paid Life Insurance
• Wellness Program- Earn $300 annually
• Tuition Reimbursement
• Gym Reimbursement
• Team Member Assistance Program and Fund
• Discounted Pet Health Insurance
• Team Member Discounts at all locations
• Training and Growth Opportunities
• Pay Range $18.00-$19.00 per hour

The Aubuchon Company is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. We do not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of The Aubuchon Company and we will not be obligated to pay a placement fee.