Office Manager

Benefits:

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Wellness resources

COASTAL COSMETIC & FAMILY DENTISTRY Office Manager / Practice Administrator

Who We Are

Coastal Cosmetic & Family Dentistry has proudly served the Pensacola community under the leadership of Drs. Hebert and Rolfe. As a patient-centered private practice, we are known for delivering exceptional care in a professional, organized, and welcoming environment. As we continue to grow, we are seeking an experienced Office Manager to strengthen our leadership team.

The Opportunity

This is a key operational leadership role responsible for office performance, team accountability, systems management, financial outcomes, and the overall patient experience.

We are looking for a strong leader who thrives in structured environments, holds high standards, and knows how to achieve results through effective team leadership.

Key Responsibilities

Office Leadership

Lead and manage the team with clarity, accountability, and professionalism.

Establish role expectations and ensure performance standards are met.

Address performance concerns promptly and constructively.

Foster a culture of ownership, accountability, and continuous improvement.

Patient Experience

Ensure every patient interaction reflects our commitment to exceptional care.

Monitor patient flow and improve operational efficiency.

Resolve concerns with professionalism and empathy.

Guide patients through treatment planning, financial options, financing, and phased care solutions.

Performance & KPI Management

Track and report key practice metrics, including production, collections, collection rate, accounts receivable and aging, hygiene reappointment rates, schedule utilization, and case acceptance.

Provide data-driven insights and recommendations to support decision-making.

Ensure reporting accuracy and operational accountability.

Systems & Operations

Maintain and improve front-office systems and workflows.

Identify inefficiencies and implement practical solutions.

Document processes and ensure team training and consistency.

HR & Team Development

Support hiring, onboarding, and training initiatives.

Assist in identifying and developing strong team members.

Maintain a collaborative, professional workplace with clear expectations.

Practice Growth

Partner with the doctors to achieve growth goals.

Drive improvements in production, efficiency, patient conversion, and overall practice performance.

Connect daily operations with long-term business success.

Qualifications

Minimum 3 years of experience managing or leading a dental practice.

Strong understanding of dental insurance, billing, collections, and financial coordination.

Experience monitoring and acting on practice performance metrics.

Proficiency with dental practice management software.

Strong leadership, communication, and organizational skills.

Direct, professional, and consistent management style.

Commitment to accountability, high standards, and team success.

Compensation & Benefits

Competitive salary based on experience.

Performance-based bonus opportunities tied to practice goals and metrics.

Paid time off.

Paid Holidays.

Professional development support.

Compensation details will be discussed during the interview process.

How to Apply

Submit your resume and a brief cover letter outlining:

Your experience in management.

Your approach to team accountability and leadership.

Your experience with production, collections, and practice performance metrics.

Applications are reviewed on a rolling basis, and we will move quickly for the right candidate.

Apply at: pensacoladentistry.com or respond directly through this application.