Customer Service Representative

Job Description

Job Description

BCForward is currently looking for Customer Service Representative in Phoenix, AZ 85004

 

Job Title: Customer Service Representative

Location: Phoenix, AZ 85004

Duration: 5+ Month Contract

Hours: Required to be onsite Monday-Friday 8AM-5PM

 

Job Description:

• This is challenging work, but we have a 98% employee retention rate because this a great place to work at. We offer training, support, and wonderful benefits for those that go from contractor to employee.

 

Must have skills:

• Accuracy while typing, experience with using computers, customer service skills.
• Basic secretarial, legal support, or customer service skills are preferred for working in a professional office.
• The CSR’s are required to communicate with attorneys, legal support staff, members of the public and state agency personnel.

 

• Customer service experience is preferred in one or more of the following areas: office experience, relevant legal experience, or customer service on phones and in person.
• Answers main phone lines, screens incoming calls, initial contact to meet/greet callers or walk-ins, routes calls accurately and timely.
• Registers parties for hearings with names, phone numbers and time of call.
• Elevates higher level case inquiries and other requests to Docket Officer paralegals, Supervisors, or Administrative Law Judges.
• Communicates verbally and/or in writing with appropriate personnel re: case/hearing status.
• Responds to status of appeals calls from internal and external customers and processes requests.
• Performs research in multiple databases to respond to questions regarding status of case
• Performs data entry in case management system to document information and conversations with callers, coworkers, supervisors
• Performs secretarial tasks such as processing mail and faxes, word processing decisions and making copies of electronic records and digital recordings.

 

Required S/K/As:

• Microsoft Office Programs
• Concepts of professional conduct.
• Customer service techniques
• Confidentiality and ethical guidelines for professional conduct and protecting customer information.
• Strong interpersonal communication and effective decision-making capabilities
• Professional and effective verbal and written communication in order to establish and maintain interactions with internal and external customers
• Operation of keyboard and other office equipment (e.g. PC, scanner, fax, etc.)
• Use of personal computer with multiple programs running simultaneously
• Perform, repetitive, detailed work with a very high level of accuracy
• Handle diverse and upset customers with tact and diplomacy
• Sit uninterrupted for prolonged periods of time
• Research data using the case tracking system

 

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

 

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.