Operations Service Manager

Operations Manager

As an Operations Manager, you'll be responsible for ensuring that associates are delivering excellent customer service and a high degree of professionalism, managing Back of the House and Markdowns, and assisting in all areas of store operations as needed. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.

A Day in the Life

Focus of Position:

• Positively communicate and demonstrate the company's Core Values by developing trust and respect among staff, building strong teams and partnerships through collaborative work ethics, and driving business results by taking ownership and pride in the company and getting things done.
• Ensure team delivers excellent customer service while demonstrating a high degree of professionalism.

Responsibilities:

• Coach, train, and develop a team of associates, ensuring they are delivering an outstanding shopping experience in a highly professional manner
• Provide guidance to the receiving team associates to expedite the flow of merchandise from the receiving area to the sales floor
• Managing the overall execution of operations and receiving SOPs, including the continuous flow process
• Review operational reports and records to ensure adherence to company policies and procedures
• Monitor the receiving process, transfers, debits/damages, and chargebacks, and partner with the Receiving Supervisor to maintain the accuracy of inventory
• Supports the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning

Skills and Competencies:

• Ability to provide outstanding customer service
• Ability to develop and train workforce, build relationships, utilize skills of workforce most appropriately
• Ability to manage service operations effectively
• Ability to process information/merchandise through computer system and register system
• Ability to maintain a fair, consistent set of standards as they apply to workforce
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• Ability to maintain records and documentation pertaining to workforce
• Ability to communicate in a clear, concise, understandable manner, and listen attentively to others
• Ability to utilize computerized scheduling and reporting software

You'll Come With

• 3+ years of Retail Management experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization with experience in Store Operations, HR and Asset Protection
• Ability to work a flexible schedule; including early morning, nights, weekends, holidays
• Ability to lift and move boxes weighing 50 lbs. or more
• Comfortable utilizing scheduling and reporting computer software
• Travel required – as needed

Come Join Our Team. You're Going to Like It Here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation Range: $26.15 - $34.85