Call Center Operator

Job Description

Job Description

This position is responsible for performing a variety of clerical activities such as greeting the public, scheduling appointments, routing incoming calls, copying, and other routine tasks necessary to the operation of the center. This individual will be expected to work accurately, handle routine efficiently, and be able to maintain confidentiality.

• Direct incoming calls in a professional manner developing a line of questioning to properly direct or answer an inquiry and take messages or transfer to voice mail system
• Schedule, reschedule or cancel appointments using Electronic Health Records (EHR) system
• Print next day schedule and make reminder calls daily
• Provide information about open access and other methods to access services to callers
• Open new charts, assign chart numbers and complete first contact entry
• Take messages – for med staff, clinicians, prescription requests,
• Respond to emergency situations and crisis calls as necessary
• When necessary, collect client information necessary for billing
• Accept payments made by phone for services rendered from clients and document properly using EHR

Requirements:

• High School Diploma or Equivalent
• Office Experience
• Background void of issues related to abuse or neglect
• Valid Kansas driver's license with favorable record
• Must be willing to relocate to the area if unable to commute.

The Center for Counseling & Consultation is a Certified Community Behavioral Health Clinic (CCBHC) serving Barton, Pawnee, Rice, and Stafford Counties in Central Kansas. We offer a professional, rewarding, and supportive environment and a workspace that values integrity, diversity, compassion, quality and dedication. The Center's mission is to provide help, hope and healing for the people we serve, and our employees reflect that mission.

Company Description

The Center for Counseling & Consultation is a Certified Community Behavioral Health Clinic (CCBHC) serving Barton, Pawnee, Rice, and Stafford Counties in Central Kansas. We offer a professional, rewarding, and supportive environment and a workspace that values integrity, diversity, compassion, quality and dedication. The Center's mission is to provide help, hope and healing for the people we serve, and our employees reflect that mission.