Store Manager In Training

Location: 21437 S Ellsworth Rd, Queen Creek, AZ 85142. Contact: View phone number on click.appcast.io. Starting Pay: $70,000.00 Annual. Position Description Drives retail business operations at a Retail Store location for Goodwill of Central and Northern Arizona (GCNA) in Arizona and Maryland, to help fund the Goodwill mission of ending unemployment. Responsible for entire store production, directly leading Assistant Store Managers, the Production Team, and Donation Attendants. Key responsibilities include people leadership, store operations, financial management, inventory control, donation processing, customer service, and training and development of Team Members. Essential Duties and Responsibilities Develop and execute retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production. Coordinate with Retail District Manager to develop and implement strategic plans to help drive donations. Monitor product levels (floor work, as-is, recycle, trash, seasonal backstock) daily to achieve bottom line sales budget against targets. Ensure payroll costs and operating costs are managed to budget. Ensure Team Members deliver excellent customer service to donors and customers. Ensure store locations are clean, well-kept, and reflect the Goodwill brand appropriately. Partner with community businesses and organizations to promote Goodwill mission. Serve as a Goodwill ambassador to the community. Ensure that all Team Members are well-trained and fulfill their duties and responsibilities. Ensure that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing. Ensure that Production Team processes, prices, and displays product per company standards and to achieve store goals. Under direction of the Retail District Manager, partner with other store locations to allocate donations, Team Members, and leadership to maximize area performance. Ensure that Team Members are operating per company standards and procedures. Must have reliable transportation to perform daily tasks such as dropping off bank deposits, helping at other stores, and attending personal training and development classes. Transfer to different stores at any given time due to business needs. Partner with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations. Build a high‑performing team. Responsible for performance management (coaching, discipline, performance‑improvement plans, and annual reviews), staffing, compensation, and development of Team Members. Ensure that the Assistant Store Manager effectively manages performance of Retail Store Associates. Maintain regular and consistent in‑person attendance. Play a critical role in driving company culture change efforts and change management processes. Model Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation. Perform other related duties as assigned. Minimum Qualifications High School Diploma or equivalent. At least two years’ work experience in Retail Management, preferably in thrift stores. At least one year of customer service experience. Proficiency in Microsoft Office Suite. Valid driver’s license and clean MVR. Ability to pass a background check and drug screen, where applicable. Ability to speak and read English proficiently. Benefits Medical Plans – 5 options. Employer Funded Health Reimbursement Account (HRA). Dental Plans – 3 options. Vision Plan. 401(k) plan. Employer Paid Life Insurance. Employee Assistance Program (EAP). Paid Time Off – Sick and Vacation. Paid Holidays. Additional highlights of key benefit offerings. Goodwill of Central and Northern Arizona is an equal‑opportunity employer. Qualified individuals seeking employment are considered without regard to race, color, religion, sex, national origin, disability, military status, or age, or any other category protected by applicable federal, state, and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. If you need assistance or an accommodation, contact Goodwill of Central and Northern Arizona at View phone number on click.appcast.io, option 6, or email View email address on click.appcast.io. #J-18808-Ljbffr Goodwill of Central and Northern Arizona