Residential HVAC Dispatcher

Job Description

Job Description

Residential HVAC Dispatcher

Location: Charlotte, NC

Employment Type: Full-Time or Part-Time

Pay: $22.00 to $25.00 per hour based on experience, plus performance bonuses and incentives

Full-Time: Four 10-hour shifts, 7:00 AM to 6:00 PM

• Monday through Thursday

• Tuesday through Friday

Part-Time: Monday through Friday, approximately 20 to 25 hours per week

Please apply online only. No phone calls, please.

Great service begins long before a technician arrives at a customer's home. At Horne Heating and Air Conditioning, our Residential HVAC Dispatchers are responsible for keeping schedules organized, technicians productive, and customers informed throughout the day.

If you're someone who enjoys solving scheduling puzzles, thinking ahead, communicating with people, and working in a fast-paced office, this role offers an opportunity to make a meaningful impact while building a long-term career with one of Charlotte's most established home service companies.

Whether you're seeking a full-time position with a four-day workweek or a flexible part-time schedule, you'll join a team that values organization, collaboration, and exceptional customer service.

• Four-day workweek available for full-time employees

• Flexible part-time scheduling available

• Family-owned company serving Charlotte homeowners since 1983

• Stable, year-round employment with continued company growth

• Supportive leadership and collaborative office environment

• Performance bonuses and incentive opportunities

• Professional development and advancement opportunities

• Employee appreciation events and company celebrations

• $22.00 to $25.00 per hour based on experience

• Quarterly and performance-based bonus opportunities

• Medical, dental, vision, life, and supplemental insurance for eligible full-time employees

• Paid holidays plus your birthday off

• Paid time off beginning in your first year for full-time team members

• 401(k) with generous company matching

• Ongoing software, customer service, and leadership training

• Long-term career growth within a growing organization

• Schedule and dispatch residential HVAC service calls throughout the day

• Assign technicians based on location, availability, and technical expertise

• Monitor appointment progress and adjust schedules as priorities change

• Communicate arrival updates and scheduling changes with homeowners

• Coordinate with technicians to maximize productivity and route efficiency

• Review work orders to verify accuracy before dispatching

• Maintain detailed scheduling notes and customer records

• Assist the service department in meeting daily performance goals

• Provide professional communication between customers, field staff, and management

• Help create a smooth, organized experience for both technicians and homeowners

• At least two years of dispatching, scheduling, or service coordination experience

• Minimum one year of customer service experience in a fast-paced environment

• Strong organizational and time management skills

• Excellent communication and multitasking abilities

• Ability to prioritize changing workloads throughout the day

• Comfortable making independent decisions while working under deadlines

• Proficient with Microsoft Office and general computer software

• Positive attitude with a strong commitment to customer satisfaction

• Experience using ServiceTitan

• Previous dispatching experience within HVAC, plumbing, electrical, or another home service industry

• Experience coordinating field technicians and optimizing service routes

• Familiarity with residential service operations

Since 1983, Horne Heating and Air Conditioning has provided trusted heating and cooling services to homeowners across the Charlotte area. Our reputation has been built on honest service, dependable workmanship, and employees who genuinely care about delivering an exceptional customer experience. We continue to invest in our people by providing the tools, training, and opportunities they need to build rewarding careers.

• Honesty

• Opportunity

• Recognition

• Neighborly

• Empowerment

If you're an organized professional who enjoys coordinating schedules, supporting field technicians, and helping customers receive exceptional service, we'd love to hear from you.

Please apply online only. No phone calls, please.