Field Service Coordinator

Job Title: Field Service Coordinator Job Description
The Field Service Coordinator will collaborate with the Field Service Coordinator in Allentown to support Field Service Technicians. This role involves coordinating and scheduling activities for installations, repairs, and maintenance tasks according to established protocols and customer requirements. The position reports to the Director of Field Service Operations.
Responsibilities

• Manage service requests and prioritize them based on urgency and customer needs.
• Respond to emergency customer requests and coordinate team and resources for response.
• Develop and maintain a schedule for preventive maintenance of equipment at customer sites.
• Maintain an online calendar and collaborate with the Director to ensure correct service coverage.
• Serve as a backup contact for customers regarding service inquiries and updates.
• Communicate service schedules, delays, and changes effectively to customers.
• Maintain accurate records of service requests, technician assignments, and job completion status.
• Prepare and submit reports on service activities, customer feedback, and performance metrics.
• Monitor inventory levels of parts and equipment needed for field service operations.
• Ensure technicians have necessary tools and resources to complete their tasks.
• Ensure compliance with company policies, safety standards, and industry regulations.
• Follow up with customers post-service to assess satisfaction and address concerns.
• Provide administrative support to field service teams as needed.
• Assist in training new staff in service coordination processes and tools.
• Maintain excellent communications with customers and internal departments.
• Monitor and escalate warranty issues with the quality management team.
• Prepare customer service logs and internal service records.
• Participate as a core team member on projects.
• Collaborate with the Director to reduce overtime and increase team efficiency.
• Work with logistics and shipping companies to organize urgent shipments.
• Be available to respond to critical emergency situations after hours.

Essential Skills

• Experience in dispatch, inventory management, and ERP systems.
• Strong communication, analytical, and technical skills.
• 3-5 years of experience in field service coordination, scheduling, or a similar role.
• Proficiency in ERP, CRM, and CMMS with a field service focus.
• Project management skills and ability to provide accurate labor and material cost estimates.
• Strong customer service skills.
• Organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Problem-solving mindset with attention to detail.
• Flexibility in off shift scheduling.
• Experience with preventative maintenance.
• Proficiency in Microsoft Office and Excel.
• Strong technical acumen.

Additional Skills & Qualifications

• Associate's degree in Business Administration, Logistics, or a related field preferred.
• Ability to operate a forklift and move products weighing at least 50 lbs.
• Warehouse experience and inventory control experience preferred.

Why Work Here?
This is a direct placement opportunity where you are eligible for company benefits from day one, offering a supportive environment for growth and career development.
Work Environment
This position is in-office, Monday to Friday, 8 AM to 5 PM. The role requires availability outside standard hours to respond to urgent requests on nights or weekends.
Job Type & Location
This is a Permanent position based out of Tempe, AZ.
Pay and Benefits
The pay range for this position is $50000.00 - $75000.00/yr.
Medical/Dental/VisionPTO
Workplace Type
This is a fully onsite position in Tempe,AZ.
Application Deadline
This position is anticipated to close on Aug 21, 2026.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.


Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.