Hotel Self-Park Manager - South Florida

Overview Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. PMC serves as an extension of the hospitality experience, delivering seamless, high-touch service to partners and guests. Learn more: ParkingMgt.com Position Summary The Hotel Self-Parking Manager is a hands-on leader responsible for coordinating multiple hotel self-parking accounts within a designated territory. This role emphasizes client relationship management, ensuring that each property’s needs are met while maintaining high operational standards. By supervising hourly associates, managing daily processes, and fostering strong client partnerships, the Manager helps drive consistent results and a positive customer experience. Primary Objective The primary objective is to safeguard and grow each account by meeting clients’ expectations, delivering excellent service, achieving defined performance targets, and sourcing leads to the Sales Team. This involves nurturing client relationships, supervising on-site teams, monitoring revenue capture, and maintaining overall operational efficiency. Duties and Responsibilities Client Relationship Management: Serve as the main point of contact for each property, foster open communication, promptly address concerns, and ensure contractual obligations are consistently met. Build trust with hotel stakeholders and proactively seek feedback to support service improvements and additional business opportunities. Daily Operational Oversight: Manage scheduling, staffing, and quality assurance at each location. Conduct frequent site visits to identify and resolve issues and maintain consistent customer service standards. Financial and Administrative Tasks: Track site-level revenue, payroll, and expenses; collaborate with the Regional Director on cost-control measures and accurate record-keeping to ensure financial health and budget alignment. Team Supervision and Training: Recruit and train hourly associates, set performance goals, and provide ongoing coaching. Maintain a supportive environment that promotes employee satisfaction and strong customer service outcomes. Communication and Reporting: Provide regular status updates, such as weekly summaries and performance reports, to keep leadership informed of progress and needs. Coordinate with staff or leadership in emergencies or time-sensitive situations as needed. Travel and Communication: Travel may be required for site visits, launches, and performance oversight. Provide consistent updates and performance insights to leadership; may use personal devices for work-related communications when appropriate. Supervisory Responsibilities: Involve staff in planning and decision-making, maintain an open leadership style, provide regular feedback, and promote professional growth. Seek and apply feedback from internal and external customers to improve processes and services. Additional Responsibilities: Perform other tasks as needed to support operational and financial objectives. Attend required meetings and complete training; ability to work flexible hours during financial close periods and travel for reviews or corporate meetings as needed. Qualifications and Skills Education/Experience: High school diploma or GED required; at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management are beneficial. Certificates and Licenses: Valid driver’s license and reliable transportation required; clean driving record (no more than three moving violations in the past three years); background check must be clean. No special certifications are necessary. Knowledge, Skills, and Abilities: Ability to build trust, maintain relationships, and promptly resolve client concerns. Strong scheduling, workflow management, and service quality monitoring capabilities. Proficiency in hiring, training, and mentoring hourly staff; a motivated, cohesive workforce. Financial Awareness: Basic revenue tracking, labor cost management, and issue-spotting to support stable site finances. Adaptability and Problem-Solving: Ability to handle shifting priorities, resolve operational hurdles, and adjust plans as needed. Technological Proficiency: Comfortable using scheduling, revenue management, and communication tools relevant to multi-site parking operations. Work Environment and Physical Demands The role involves indoor and outdoor work, collaboration with teams, vendors, and clients on-site and in corporate environments. Regular exposure to outdoor weather conditions is expected. The location can be noisy due to moving vehicles. The role may require extended periods of standing, walking, and lifting moderate weights. Vision requirements include near and far focus and depth perception for site awareness and safety. Cell Phone Use Employees may need to use personal cell phones for work-related communication and access to work applications. Reimbursement aligns with company policy. Pay and Benefits Health Benefits – Medical, vision, and dental insurance – Upon eligibility Supplemental Insurance – Life insurance and critical illness Bonus opportunities Internal leadership development program Continuous nationwide growth opportunities Paid time off Paid training Tuition assistance through Bellevue University – Up to $5,250 per year Nationwide discounts through Perks at Work Military-friendly employer Additional Information Employee at Will: Employment is at-will; either party may end the employment relationship at any time, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies. FLSA: This position is exempt under FLSA; overtime is not applicable. Compensation will meet applicable wage laws and minimum wages. Equal Employment Opportunity (EEO): PMC is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA Compliance: PMC complies with the Americans with Disabilities Act and provides reasonable accommodations as required. Job Title and Reporting Job Title: Hotel Self Parking Manager Department: Hotel Self Parking Division Reports to: Hotel Self Parking Regional Director Schedule: Full Time Status: Exempt Compensation: Salary #J-18808-Ljbffr