Sr. Associate, Collections & Servicing

Position Description We are looking for a Sr. Associate on our Collections & Servicing team to manage and collect delinquent customer accounts across our different product lines. The ideal candidate will have consumer collections experience with the residential solar space with a proven track record of resolving complex cases with efficiency. You will play a critical role in minimizing the company's financial risk while maintaining productive relationships with our customers. You will interact with various internal teams and stakeholders and will have a key role in upscaling our collections processes. This position will be based out of our Irvine CA location with a potential in‑office schedule set at the direct manager’s discretion in accordance with the company’s policies and procedures. Remote may be considered for exceptional cases. Responsibilities Collect on a portfolio of delinquent customers, initiating contact with customers through various channels to secure payment. Investigate delinquencies by collaborating with internal risk, operations and compliance teams. Negotiate payment arrangements for outstanding balances in a timely and professional manner. Adhere to collections processes and company policies while complying with relevant industry regulations and best practices. Actively participate in, and contribute to, evolving collection strategies and internal processes to improve recovery rates and streamline work streams while becoming a subject matter expert in the collections lifecycle. Identify areas of opportunity or potential patterns of noncompliance during the normal course of responsibilities and escalates appropriately for review. Required Qualifications Bachelor’s degree in business, finance, engineering (or equivalent experience) with 5+ years of professional work experience in customer‑facing collections, payment operations, accounts receivable, or a similar role. Demonstrated ability to negotiate effectively and handle difficult conversations with professionalism and empathy. Excellent communication and interpersonal skills, with the ability to build rapport with both customers and internal partners. A strong self‑starter mentality with strong organizational skills and the ability to manage a high volume of accounts independently with limited oversight. A passion for problem‑solving and improving processes in a fast‑paced, entrepreneurial work environment. A demonstrated capacity for in‑depth investigations and problem‑solving, particularly with ambiguous starting points. A proven track record of serving as an escalation point for complex accounts, with a demonstrated ability to model advanced conflict resolution and creative account‑remediation strategies. Strong attention to detail, and intellectual curiosity. Working knowledge of FDCPA, Fair Debt Collection laws, UDAP, and FCRA. Preferred Qualifications Experience in coaching fellow collections associates on root cause identification and mutually beneficial resolution strategies. Solar industry experience (renewable). Familiarity with origination and servicing software and systems. Understanding of solar lending and third‑party owned products. Advanced knowledge of Salesforce and Microsoft Office Suite, particularly Excel. #J-18808-Ljbffr Qcells North America