Program Coordinator

MSP Program Coordinator

Summary of Position: The Program Coordinator must maintain quality customer service and day-to-day site operations, with a primary focus on meeting contractual deliverables as outlined in the Master Service Agreement. Depending on the size of the on-site team, the program Coordinator’s scope of responsibilities will usually consist of multiple lines (compliance and staffing desk). Reports to: Director of MSP Essential Duties & Responsibilities Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operation functions efficiently. Facilitate the fulfillment of temporary requisitions through Nesco Resource systems (JobDiva, DivaVMS and Beeline). Efficiently manage the relationship/interaction of the approved staffing desk suppliers and managers. Identify process efficiencies and recommend implementation to the Program Resolve and follow through, in a timely manner, all issues related to the worker, manager and staffing agency. Provide consistent and timely updates of problems and their resolution to the Program Manager. Assume ownership of program-related projects and delivery within defined timelines. Manage the resolution of any serious or complex issues that may jeopardize Nesco Resources position with the client or supplier, or issues that require their involvement, utilizing the Program Director or other internal partners for support. May create reports for Team on Fills, Quality and Cost Savings. Manage onboarding of payrollers and in-take of all necessary paperwork and information (i.e. Manager Questionnaire, SOW, or Business Validation Application). Manage process flow, including initial in-take, partnership with internal partners, and communication to appropriate parties. Maintain updated and accurate information in Nesco Resource Technology Facilitate escalations to the appropriate client contact (Legal, purchasing, Risk, HR, Security) or appropriate Nesco Resource resources. Escalate difficult situations to the Program Director and manage conversations with the hiring manager, client contact, or contractor. Ensure Program Director and Regional Director are fully aware of any potentially critical escalations. Generate regular reports to both internal and external customers. WII partner and support the compliance department in all compliance matters. Responsible for conducting audits via multiple VMS technologies on a weekly basis. Audits rates, work locations, and contractor information to problems and ensure accuracy. Supports the MSP division with the implementation of new locations, vendors, or other programs. NESCO Completes payroll, reports, audits and other documentation in accordance with established deadlines. Performs all transactional functions to process payroll via DivaVMS, Beeline or similar VMS technologies. Provides compliance support to all MSP accounts to promote quality excellence. Ensure that all deliverables outlined in the SOW are met. Maintain all order information in VMS Technology. Check phone messages at least every two hours or arrange phone backup. Check and respond to all Service inquiries within 2 hours of receipt. Perform all required Nesco Resource Technology data entry before leaving work daily. Generate all required weekly reports to both client and Nesco Resource on a timely basis, All other duties as assigned Qualifications High school diploma or GED required; Bachelor’s degree or equivalent experience preferred. A minimum of two (2) years of experience in sales, marketing staffing client relationship management, industry operations, HR/recruiting, and extensive customer service or comparable experience. MSP or Master Vendor program experience preferred. Ability to communicate effectively in writing, verbal, and interpersonal. Able to partner and communicate with staff and clients, including Executive levels. Must have good customer service and administrative organizational skills. Knowledge of: desktop computers and MS Office Suite – Excel, Word, MS Outlook, Internet access, fax, copier, phones and other office equipment needed for the position function. Database and reporting capabilities. Good data entry (alpha & numeric) with accuracy. Must be detail oriented with the ability to think critically, solve problems and manage client relationships. Working knowledge of labor and employment laws. Experience with quality customer service requirements and working within Healthcare. Overall operational experience in product delivery. Physical Demands Must be able to remain in a stationary position 50% of the time. Needs to occasionally move about inside of the office to access file cabinets, office machinery, etc. and bend or stand as necessary. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Occasionally positions self to move boxes or equipment weighing 25 pounds or less. Frequently communicates with fellow employees, clients, associates, etc. Must be able to perceive objects at a distance and up close. Must be able to travel for short or extended periods to other Nesco Resource client locations, to corporate office as needed for specific meetings, or to other business locations related to business. Exempt Status.

NESCO RESOURCE Disclaimer The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain the complete comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Nesco Resource and affiliates provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, recruiting, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.