Data Analyst

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.


This is a full-time contractual position.

GRADE


18


LOCATION OF POSITION

Maryland Department of Human Services


Data Office


25 S. Charles Street


Baltimore, MD, 21202

Main Purpose of Job


The main purpose of the position is to collate, organize, analyze, and present/report the department's performance metrics and indicators for strategic management decisions to enhance and improve the department's performances and reporting in compliance with federal and state regulations, laws and policies governing the various programs administered by the department, such as Social Service, Family Investment, and Child Support programs.


POSITION DUTIES

• Utilize Microsoft Power BI and other BI tools (Tableau, Qlik Sense, Looker, Zoho Analytics) to develop interactive dashboards and data visualizations. Translate raw data into actionable information for strategic policy decisions, evaluations, and improvements.
• Analyze complex datasets from various sources using statistical tools. Using tools such as Microsoft Excel and Google Sheets (employing advanced features like VLOOKUPs, macros, and pivot tables) to identify trends, patterns, and actionable insights.
• Coordinate data extraction and collection from multiple state systems.
• Share these data with programmatic partners and provide information on important strategic objectives as needed.
• Respond to critical data requests from DHS leadership and various stakeholders and partners, including the Governor's office, Maryland General Assembly, legislative auditors, and relevant federal agencies.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.


Experience: Six years of administrative staff or professional work.


Notes:


1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.


2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.


3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.


4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.


SELECTIVE QUALIFICATIONS

• One year of experience with SQL, Athena AWS, QLIK or Quicksight.

DESIRED OR PREFERRED QUALIFICATIONS

• One year experience using Business Intelligence (BI) tools, such as Microsoft Power BI, Tableau, Qlik Sense, Looker, or Zoho Analytics, to develop interactive dashboards and data visualizations.
• One year experience preparing data reports and responding to critical data requests for executive leadership, legislative bodies, or other external government stakeholders.
• One year experience analyzing complex datasets to identify trends or patterns.

LICENSES, REGISTRATIONS AND CERTIFICATIONS


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency or other state agencies.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.


Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Recruitment Services Unit, Attn: Mario West, 25 S. Charles Street 1115-J, Baltimore, Maryland 21201.

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to View email address on click.appcast.io. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.


If you have any questions concerning this recruitment process for this position, please contact View phone number on click.appcast.io.


TTY Users: call via Maryland Relay.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at View phone number on click.appcast.io or View email address on click.appcast.io.


As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.