Operational Support Specialist

Job Description

Job Description

Description

The Operational Support Services Specialist position, under the direction of the Manager of Support Services, serves as a member of a team of correspondence colleagues responsible for triaging, sorting and distributing incoming/outgoing patient and insurance correspondence from all sources. Responsibilities include receiving documents via mail, email, fax, and bank lockbox transactions; scanning documents, separating and indexing electronic images for multiple healthcare facilities, and loading those images into multiple document imaging, workflow, and/or patient accounting systems. -Demonstrates an understanding of patient billing, collection, denial and financial assistance processes within the revenue cycle and triages and discerns the distribution of documents to departments to perform assigned duties. (10%) -Collects, organizes and scans patient and insurance correspondence, and other relevant documentation into document imaging systems, or similar applications. (50%) -Ensure mailroom and document imaging activities are performed promptly and in an accurate manner to assist in timely resolution of accounts and reduction in potential financial losses. (15%) -Sorts and date-stamps all incoming correspondence (fax, email, postal mail including checks), distributing correspondence to appropriate resources in a timely, accurate manner. Secures documents for electronic storage as required by HIPAA and CHS corporate policies. (15%) -Other duties as needed and assigned by the manager may include serving as a resource to train new hires, cross training in all functions of the Department, or other departments to serve as a resource as expected to assist in the smooth delivery of services. (10%) Required Experience: 1+ year clerical or mailroom experience or revenue cycle experience Preferred Experience: 2+ years clerical or mailroom experience in healthcare revenue cycle

Skills

healthcare support, mail sorting, administrative support, mailroom, Support

Top Skills Details

healthcare support,mail sorting,administrative support,mailroom,Support

Additional Skills & Qualifications

-To perform this job successfully, the individual must have demonstrated proficiency in use of computer software including Google or Microsoft Office Suites and the ability to quickly learn multiple proprietary information systems including Hyland and Cerner. -High school diploma or equivalent. -Strong organizational skills and attention to detail. -Ability to lift and move packages up to 25 lbs. -The Employee is required to read, review, prepare and analyze written data and figures, using a PC or similar, and should possess visual acuity. -The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions.

Experience Level

Entry Level

This is a Contract to Hire position based out of Fort Smith, AR.

The pay range for this position is $16.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Fort Smith,AR.

This position is anticipated to close on Jul 10, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.