Associate Director, University Center

Associate Director, University Center

Texas A&M University - Corpus Christi

Department: Student Life

Proposed Minimum Salary: Commensurate

Job Location: Corpus Christi, Texas

Job Type: Staff

Job Description:

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies.

TAMU-CC's beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities.

Purpose:

The Associate Director is primarily responsible for all aspects of departmental operations, project management, supervising professional and para-professional staff and maintains responsibility for the reservations department. The Associate Director must be able to function independently and professionally in the assigned areas of responsibility and will serve as the acting director in the absence of the director.

The Associate Director advises the Director in all aspects of departmental operations and project management, and maintains responsibility for the reservations department. This position will supervise event staff, graduate assistant(s) and student employees.

Description:

Functional Area 1: Reservations and Information Desk

Percent Effort: 40%

• Provide leadership for the reservation functions of the UC, including interpretation, application, and enforcement of relevant policies and procedures.
• Provide regular event planning support and training to internal clients.
• Oversee the performance of complex scheduling based on a tiered reservations system, including prioritizing the needs of clients, and recommending alternative courses of action when needed; contribute to and participate in long-range event planning for high-profile and traditional campus events; demonstrate good judgment in making decisions and managing reservable spaces.
• Communicate with clients to ensure smooth-running, effective events, including leading the successful resolution of potential and real problems in a timely manner using tact, sensitivity, discretion, and political acumen.
• Communicate with service partners (health and safety, IT, custodial, facilities, parking, etc.) and co-workers to coordinate services and staffing needs for events.
• Lead the Event Services Planning Network (ESPN) to coordinate with and support event planners across campus.
• Ensure quality service, programmatic success, participant safety and facility security, and cleanliness. Respond to and report any safety and security concerns following established protocols.
• Serve as campus lead for Mazevo, reservation software, supporting other facility managers utilizing Mazevo and working with IT on software updates and related needs.

Functional Area 2: Marketing and Public Relations

Percent Effort: 40%

• Lead staff team to develop and implement student staff training for all UC student employees.
• Update and maintain the UC student employee handbook and the Reservations/Scheduling handbook.
• Provides leadership for department along with and in absence of the Director.
• Serves on the management team with Director. Represents the department, division, or University on various committees.
• Participates in developing departmental strategic plans based on department goals.
• Plans budget for department(s) under their supervision and assists Director in planning and budgeting (including setting annual revenue targets) for department.
• Ensure Mazevo/event billing is accurate and completed assisting coordinators.
• Review and verify accuracy of monthly billing and other reports; investigate and correct errors.
• Participates in planning, directing, and coordinating operational or procedural matters to meet department goals and objectives.
• Develops, implements, coordinates, and evaluates programs.
• Monitors compliance with all unit, department, University, and government standards, policies, and procedures.
• Develops reports, analyses, and surveys as requested by Director.
• Handles special projects assigned by the Director.
• Review and verify the accuracy of reports; investigate and correct errors.
• Oversee the process of Interviewing, hiring, training, and evaluating approximately 10 to 16 student employees.
• Clearly define performance expectations, ensure accountability, and provide ongoing informal feedback, coaching and mentoring along with and in the absence of the Events Coordinators.
• Serve as a team leader on the UC staff, actively developing and implementing strategic plans, goal setting, and attainment; serve as a key player for emergency preparations and evacuations.
• Articulate the UC mission and goals to clients as it relates to building usage.
• Perform other duties as assigned.

Functional Area 3: Marketing and Public Relations

Percent Effort: 20%

• Cultivate the department's online identity through the department website and social media accounts; promote the UC as a department and the resources, services, and activities available in the UC
• Advise and lead the University Center Programs (UCP) student employees to develop a strategic calendar of promotional, passive, and traditional events to create a sense of belonging among students.

Qualifications:

• Bachelor's degree.
• Eight (8) years of progressively responsible experience in a student union/center.
• Additional education may be considered as a substitute for the minimum experience requirement:
• Master's degree in higher education, communication, leadership, or related field and six (6) years of progressively responsible experience in a student union/center.
• Doctoral degree in higher education, communication, leadership, or related field and four (4) years of progressively responsible experience in a student union/center.

• Intermediate skills in Microsoft Office Suite.
• Advanced skills as an administrator in Mazevo or EMS (event management software), and room diagramming software, such as Prismm, Allseated or Social Tables.
• Capacity to multitask complex assignments in a fast-paced environment.
• Strong interpersonal, organizational, written, and verbal communication skills to be able to establish and maintain courteous, effective working relationships with students, faculty, and staff.
• Skilled in resolving conflicts and ability to successfully navigate challenging conversations.
• Experience supervising and training student employees.
• Demonstrated experience providing excellent customer service to a variety of clients.
• Ability to work a flexible schedule, including some evenings/weekends scheduled in advance and on short notice.

Preferred Qualifications:

• Master's degree in higher education, communication, leadership, or related field.
• Experience supervising full-time, professional employees.
• Experience designing and implementing leadership training for professional staff, student leaders and or student employees.
• Experience coordinating or managing events for a facility that hosts high visibility, high impact, and high-risk events.

Salary: up to $65,000/annually, approximately

• up to $5,416.67/monthly

Note: Employment may be impacted by the Presidential proclamation issued on September 19, 2025 and the moratorium issued by Texas Governor Abbott on January 27, 2026.

Benefits (rules, policies, eligibility apply)

From our generous benefits package and professional development opportunities, to our retirement programs and our commitment to service excellence, the Island University is an engaging and rewarding place to work.

Insurance

• Medical
• $0 - $30 per month for Employee Only coverage after university contribution ($920 value).
• Up to 83% of premium covered by the university:
• Employee and Spouse
• Employee and Children
• Employee and Family coverage