Customer Support Representative

Job Description A customer of Insight Global is looking to hire a Customer Support Representative to come onboard! This individual will serve as a key point of contact for customers by managing incoming orders, responding to inquiries, resolving issues, and ensuring accurate billing and scheduling processes. The ideal candidate is comfortable handling phone and email communication, navigating multiple software platforms simultaneously, and collaborating with internal departments to ensure customer needs are met. This role is fully onsite in a fast-paced environment where strong communication, professionalism, and problem-solving skills are essential for success. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements

• 0+ years of customer service experience involving direct phone and email interaction with customers
• 0+ years of experience working in a fast-paced environment while managing multiple tasks simultaneously
• 0+ years of experience utilizing multiple computer screens, browser applications, and software systems throughout the workday
• Strong verbal and written communication skills with the ability to professionally handle difficult customer interactions
• Demonstrated ability to de-escalate frustrated or upset customers while maintaining professionalism
• Strong problem-solving, deductive reasoning, and decision-making skills with the ability to determine when escalation is necessary
• Experience using Microsoft Office products (Outlook, Excel, Word) and web-based applications Insight Global