Accounts Receivable Coordinator

Accounts Receivable Coordinator

Location: Charlotte, NC (On-site) Department: Accounting / Finance Reports to: Accounting Manager Employment Type: Full-Time

About the Role

We are seeking an experienced Accounts Receivable Coordinator to oversee and execute all aspects of the accounts receivable function. This role is both strategic and hands-on, requiring strong leadership, attention to detail, and the ability to manage complex billing, collections, customer accounts, and revenue processes across multiple systems. The AR Coordinator will partner closely with Sales, Accounting, and external customers to ensure accurate billing, timely collections, and clean financial reporting.

Qualifications

• Bachelor's degree in Accounting, Finance, or related field (or equivalent experience)
• 5+ years of progressively responsible accounts receivable experience
• Prior experience managing AR processes across multiple systems and high customer volumes
• Strong understanding of credit, collections, revenue recognition, and reconciliations
• Advanced Excel skills; experience with ERP and order management systems preferred
• Excellent communication, organization, and problem-solving skills
• Ability to manage multiple priorities independently and meet recurring deadlines
• Ability to deal with a variety of abstract and concrete variables and critical thinking skills

Preferred Experience

• AR leadership or supervisory experience
• Experience working closely with Sales teams
• Knowledge of customer supplier portals and electronic payment platforms
• Experience supporting month-end close and revenue accruals

Key Responsibilities

Accounts Receivable Operations & Collections

• Manage the full accounts receivable lifecycle including invoicing, collections, cash application, credits, and adjustments
• Monitor AR aging and proactively follow up on past-due accounts via phone and email
• Prepare and distribute monthly statements, custom statements, and invoice packages for customers
• Apply check, ACH, wire, and credit card payments accurately across accounting systems
• Reconcile undeposited funds, suspense accounts, refunds payable, and other balance sheet AR-related accounts
• Support month-end close activities including AR reconciliations, aging reports, and revenue verification

Credit Management & Customer Setup

• Review and process customer credit applications and conduct credit research
• Establish and maintain customer credit limits, terms, contracts, and profile data
• Communicate credit decisions and terms to customers and internal sales teams
• Manage customer supplier portals (e.g., Coupa, Paymode-X, Wells Fargo, etc.)
• Complete customer onboarding documentation including W-9s, vendor forms, insurance requests, and invoicing setups
• Apply/manage Customer PO's

Revenue, Rebates & Reporting

• Create and maintain tracking and rebate line items for customer-specific revenue programs
• Calculate and track customer rebates, discounts, and contractual revenue adjustments
• Generate and distribute AR aging, uncollected funds, and sales reports to leadership and sales teams
• Verify AR balances between systems and maintain accurate documentation
• Oversee COI Customer requests

Systems & Process Management

• Manage AR-related functionality and issue resolution within accounting and order systems
• Import data between systems and ensure data integrity
• Maintain accurate contracts, reservations, invoices, and customer records
• Identify and recommend improvements to AR processes, controls, and workflows
• Develop collections processes

Leadership & Cross-Functional Support

• Serve as primary escalation point for AR-related issues
• Collaborate closely with Sales to resolve credit holds, order conversions, and account disputes
• Support internal audits and documentation requirements

Perform any other duties, responsibilities, and projects as assigned.

Physical Demands

• Ability to sit for extended periods of time.
• Ability to use hands to manipulate a keyboard and reach with hands and arms, operate a computer for data entry most hours of the day.
• Ability to speak and write in English; communicate via phone, email, and in-person with internal staff and the public.
• Must have sufficient clarity of speech and hearing.
• Must have specific vision abilities required by this job includes close vision, distance vision, depth perception, and ability to adjust focus with or without corrective lenses.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.