Front Desk Agent - Aviator Suites Hotel

Job Description

Job Description

Front Desk Agent

Aviator Suites Hotel – Juneau, Alaska

Full-Time / Part-Time / Seasonal Available

About Us:

Aviator Suites Hotel is a newly remodeled property preparing for a June opening in Juneau, Alaska. We are building a strong, service-focused team from the ground up and are looking for associates who enjoy connecting with people and creating great first impressions.

This is a great opportunity to be part of an opening team and help set the tone for guest service from day one.

Why Join Our Team:

• Medical, Dental, and Vision coverage
• 401(k) with company match
• Paid time off
• Career growth opportunities
• Employee hotel discounts
• Supportive, team-oriented environment

Position Summary:

The Front Desk Agent is responsible for providing excellent guest service while managing the check-in and check-out process. This role serves as the first point of contact for guests and plays a key role in creating a positive and welcoming experience, especially during the busy summer tourism season.

Key Responsibilities:

• Greet guests and provide a warm, professional welcome
• Handle check-ins, check-outs, and reservations accurately
• Answer phone calls and respond to guest inquiries
• Assist guests with requests, directions, and local recommendations
• Resolve guest concerns in a timely and professional manner
• Maintain accurate records and handle cash or payment transactions
• Communicate effectively with housekeeping and maintenance teams
• Follow all company and brand service standards

Qualifications:

• Previous customer service experience required; hotel experience preferred
• Strong communication and interpersonal skills
• Comfortable working in a fast-paced environment, especially during peak summer months
• Basic computer skills and ability to learn hotel systems
• Reliable and able to work a flexible schedule, including evenings, weekends, and holidays
• Positive attitude and team mindset

Opening Team Opportunity:

Be part of the founding team at Aviator Suites Hotel. Front Desk Agents will help shape the guest experience and set the standard for service from the very beginning.