Cage Supervisor

Cage SupervisorGranite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations in New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world-class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We are currently open and developing first class gaming venues in Rochester, Hampton, and Littleton.The Cage Supervisor is responsible for overseeing the daily operations of the casino cage, ensuring that all transactions are accurate, secure, and comply with company policies and regulations. This role includes supervising cage staff, managing cash and chip transactions, and maintaining a safe and efficient work environment. The Cage Supervisor plays a key role in supporting the financial integrity of the casino, providing exceptional service to guests and staff.What you'll do:Safeguard assets.Provide exceptional Guest service while maintaining a positive attitudeOversee daily cage operations, including cash handling, chip transactions, check cashing, and bank balancingEnsures compliance with Title 31 guidelines including CTRs and MTLsMonitor cage procedures and transactions to maintain a secure and compliant environment and prevent theft, fraud, or loss and ensure accuracy and efficiencyHandle escalated customer complaints or disputes with diplomacy and a customer focused approachAssist Cage Cashier/Player Service Representative/Floor Host with daily tasksMaintain records of transactions and cash counts, ensuring all documentation is complete and accurateDocument all incidents, variances, or regulatory violations, following proper protocols for reporting and report to management promptlyPerforms all vault functions – manages and maintains custody of coin, currency, checks and records of cage transactions on shiftAssist Cage Manager in maintaining accurate records on shiftMaintains strict confidentiality of internal activitiesCount starting and ending cash on hand by denominationVerify GOC (Games of Chance)Complete Fills and Drops in TRMs and RecyclersBalancing and distributing cash for business start of dayAddress staff issues or conflicts, escalating to management as needed to maintain a positive work environmentOther duties as assignedWhat you'll bring:Excellent organizational skills and attention to detailStrong analytical and problem-solving skillsWhat we'll require:High school diploma. GED, or relevant experiencePrevious gaming or banking experience preferred