Patient Service Coordinator (SOM General Administration, Ambulatory Services)

Patient Service Coordinator

School of Medicine Pediatric Ambulatory Services is seeking a Patient Service Coordinator to offer friendly, courteous, and confidential assistance to every patient to ensure that the patients and families have a positive experience while seeking care at all Johns Hopkins Pediatric Specialty Network clinics. Maintain accurate information on each patient both geographical and clinical to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, rooming, and check-out. Display responsible behaviors, communicate effectively and courteously to others and function as a member of the healthcare team. Work with others across the network in a team environment. Reports to the Network Supervisors and Ambulatory Service Manager who are responsible for administrative/clinical supervision, staff development, orientation to the areas of policy and procedures.

Specific Duties & Responsibilities

• Verify and correct any missing or incorrect registration information including but not limited to address change, primary phone number update, insurance change, guarantor information, primary contact information, primary care provider.
• Collect time of service payments, issue receipts, and electronically close out cash drawer in electronic system at end of day.
• Assist with basic insurance and third-party queries.
• Guide patients to the appropriate resources for billing concerns, or financial assistance with bills.
• Call to obtain missing labs, imaging reports, growth charts, and other needed information for day of appointment, stressing importance of receiving timely due to patient being in office with provider.
• Scan all lab results, imaging report, in clinic testing results and EKG's into the patient chart as appropriate.
• Print lab/imaging orders and direct patient to local resources for testing upon request
• Relay information to patients regarding preparation for laboratory tests and examinations.
• Print After Visit summaries and referrals for other services upon request.
• Assist patients or family members in the completion of forms to include, but not limited to Medical Information Releases, provider information on FMLA and School Medication Administration forms.
• If a patient is being sent directly to hospital print patient demographics to send with patient and or transport as needed.
• Based on provider preference phone patients to check availability to adjust appointment time, earlier/later to close gaps in provider schedule if acceptable to patient.
• Coordinate visits either within the department or between several departments, based on provider instructions, to ensure proper and complete care.
• Schedule patients for medical consultations across all Johns Hopkins Pediatrics to include, but not limited other network sites, and downtown based on the patient geographical location preference, using computerized systems.
• Telephone patients to obtain accurate pre-registration information and confirm appointment when requested.
• Manage incoming and outgoing fax documents and scan to patient chart as appropriate
• Prepare and print daily schedules and labels by department as needed.
• Maintain inventory of all office supplies, registration forms, Hopkins privacy forms, etc. monthly.
• Work with IT help desks, general and EPIC, for issues regarding computers and software.
• Work with building management, if applicable, regarding issues with space and environment.
• Report to Supervisor and Manager deficiencies reported during routine Infectious Disease and Environment of Care Rounds. Correct and close out simple deficiencies, work with building management/maintenance to correct deficiencies perceived to be their responsibility. At the discretion of the manager, work with local contractors to obtain bids for deficiency corrections not covered by other means.
• Clean/Sanitize waiting room furniture at end of day.
• Inform patient of possible survey and encourage to complete.
• Complete/perform any and all other duties as assigned.
• Other duties may be assigned, not listed on a temporary or full-time basis and as the needs arise.

Locations

• Primary location is Towson/GBMC, however, must be willing and able to travel to sister sites as needed: Annapolis, Columbia, Bethesda

Minimum Qualifications

• High school diploma or graduation equivalent
• One year work experience in customer service required.
• Certification in appropriate skill groups must be obtained during introductory period.
• Meditech certification must be completed within 2 to 3 weeks of employment.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Two years related work experience.
• Knowledge of medical insurance coverage.
• Medical terminology, and basic computer skills.