Service Advisor

Jim Coleman Cadillac is hiring a Service Advisor! Jim Coleman Automotive is a 3rd generation family‑owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. If you have the motivation to join a luxury sales environment and hit our high standards, we would like to meet with you. We provide opportunities for growth and advancement. We are seeking an enthusiastic and highly motivated service writer to provide advice and assistance to customers throughout the service experience. The Service Advisor will create a nurturing environment for our team and deliver a fantastic experience for the client. Responsibilities Provide timely updates Assist customers with needs/requests Greet customers at the service lane Consult with technicians regarding necessary repairs and possible alternatives to expensive repairs. Use your knowledge of our products and services to sell or provide in‑depth information about available parts and service options to customers. Answer questions about service outcomes, scheduling and booking appointments, vehicle drop‑off, and vehicle pick‑up. Requirements Proven experience as a service advisor to maximize profit Tech savvy with working knowledge of computer systems and databases Able to balance a customer‑oriented and a results‑driven approach Patient and comfortable dealing with customers Professionalism and outgoing personality Excellent communication and interpersonal skills Outstanding organizational and multi‑tasking abilities Willing to learn and take direction Benefits Health insurance (medical, dental and vision) 401(k) Paid vacation SSL (sick leave) Paid holidays Disability Life Insurance Applicants have rights under Federal Employment Laws Family & Medical Leave Act (FMLA): Equal Employment Opportunity (EEO): Employee Polygraph Protection Act (EPPA): #J-18808-Ljbffr