Front Desk Agent- Luxury Residential

Front Desk Agent

The Front Desk Agent must have strong communication, telephone, and customer service skills. This position also requires the Front Desk / Security person to be detailed oriented and able to multitask. In this position you must have an approachable and friendly attitude, able to meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Position Responsibilities:

• Demonstrates excellent customer service, communication and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record, and have reliable means of transportation to work.

Education/Experience/Knowledge:

• Minimum 1-2 years Front Desk experience.
• Hospitality experience preferred or College level courses in business or hospitality preferred.
• High school diploma or equivalency preferred.
• Intermediate at minimum computer skills (Microsoft Word, Excel)
• Effective written and verbal communication skills in English and Spanish.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Special Requirements:

• Ability to lift 30 -- 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive and exchange information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions.
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirement.
• Ability to respond to emergencies on a timely manner.