Spa & Boutique Supervisor

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We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach, a Rosewood Hotel, is looking for an exceptional and multi-talented Spa & Boutique Supervisor.  The Spa & Boutique Supervisor at Rosewood Miramar Beach is responsible for providing guests and associates with a unique and outstanding spa experience. This role involves assisting with training new staff, maintaining spa and lobby shop retail inventory, warmly welcoming and orienting guests, providing effective and efficient guest service, and promoting our services and products to enhance guest visits and encourage repeat business. This role is responsible for supervising wellness facilities and associates by aiding guests/visitors; assisting spa leadership in organizing and supervising daily operations; and assisting at the spa reception and lobby shop as often as needed. 

Qualifications:  Minimum 1-2 years’ spa supervision experience in a luxury spa environment. 

Essential Duties & Responsibilities:

* Maintain complete knowledge of and comply with all Rosewood departmental policies/service procedures/standards.

* Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at any time of day.

* Maintain positive guest relations at all times.

* Resolve guest complaints, log glitches, and ensure upmost guest satisfaction.

·*  Serve guests, SAG’s, VIPS and spa groups in person, by email, and/or by phone by facilitating bookings, assisting with welcome and departure, orientation to facilities and explanation of all its offerings

* Using Knowcross platform to put in all engineering work requests around the facility

* Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

* Attend hotel meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.

* Arrange and attend regular departmental meetings and trainings for spa receptionists, attendants and lobby shop associates. 

* Onboard new spa and lobby shop associates and ensure they are trained to Forbes and Rosewood Standards

* Daily supervision and coordination of spa appointments and balancing of the books and configuring treatment room assignments

*  Maintain monthly spa and lobby shop retail inventory and ensure it is accurate and sent to finance at the end of each month.

* Create and maintain purchase orders to ensure retail is always up to standard and backfilled with adequate stock levels and retrieve invoices to ensure payment is delivered to suppliers within Net30 timelines.

* Coordinate and schedule spa requests, including written confirmation of appointment schedule and ensuring sufficient and adequate staffing.

* Filling in and/or assist spa and lobby shop as often as needed.

* Supervise and oversee that proper housekeeping is maintained by locker and fitness attendants throughout the spa and the fitness areas

* Perform general clerical duties for department when necessary, including ordering, unpacking, inventory and restocking of merchandise and spa locker room amenities.

* All other duties as required.

The pay scale for this position is between $26.00 and $28.50/hour plus commissions. This is the pay range for this position that the Hotel reasonably expects to pay.