Customer Account Manager

Customer Account Manager (CAM)

Full-Time, Regular; Exempt

The Customer Account Manager (CAM) will manage and grow assigned customer accounts while driving revenue and delivering exceptional service. This role combines account management, inside sales, and operational execution, requiring strong ownership of the full sales cyclefrom opportunity development to order fulfillment.

The ideal candidate will have experience in ERP/CRM systems, aerospace or distribution environments, and cross-functional coordination, with a strong focus on customer relationships, revenue growth, and execution excellence.

Key Responsibilities

Account Management & Customer Ownership

Serve as the primary point of contact for assigned accounts and territory

Build and maintain strong customer relationships to drive retention and repeat business

Understand customer requirements and provide tailored solutions

Sales & Revenue Generation

Own the full sales cycle: RFQs, bids, proposals, negotiation, and closing

Manage and grow a sales pipeline using CRM tools (Salesforce preferred)

Meet or exceed revenue targets, KPIs, and performance goals

Identify new business opportunities within existing and prospective accounts

Execute upselling and cross-selling strategies to increase account value

Prospecting and generating leads to support new business development

Order Management & Execution

Manage customer orders from quote through fulfillment

Review and process high-volume, complex orders requiring prioritization

Ensure accurate order entry and timely delivery

Monitor order status and proactively resolve delays or discrepancies

Cross-Functional Coordination

Work closely with Purchasing, Finance, Compliance, Operations, and Shipping

Coordinate with Buyers to support sourcing and expediting

Partner with internal teams to ensure seamless execution of customer requirements

Support OEM and stakeholder coordination for quote and order activities

Customer Experience & Problem Resolution

Investigate and resolve customer issues related to orders, delivery, or discrepancies

Maintain clear and timely communication with customers

Deliver a high level of customer service in a fast-paced environment

Systems, Reporting & Compliance

Utilize ERP systems (Quantum preferred) and CRM tools to manage sales and orders

Analyze ERP and sales data to identify risks and opportunities

Maintain accurate customer and sales records

Ensure compliance with AS9120 and ISO9001 standards

Support export compliance and international shipping requirements

Business Development & Market Engagement

Participate in tradeshows, customer visits, and presentations

Develop account strategies to drive long-term growth

Maintain strong product and market knowledge to position services effectively

Qualifications

Bachelor's degree or equivalent experience preferred

3+ years of sales account management, inside sales, or related experience in Aerospace and Defense Industry.

Experience in aerospace, distribution, or manufacturing environments preferred

Technical Skills

ERP systems experience (Quantum preferred)

CRM experience (Salesforce preferred)

Microsoft Office Suite (Excel, Outlook, Word)

Core Competencies

Strong communication and relationship-building skills

Problem-solving and decision-making ability

Ability to manage multiple priorities in a fast-paced environment

Analytical mindset with attention to detail

Results-driven with strong sales and customer focus

Familiarity with AI tools and emerging technologies, with the ability to leverage them to improve efficiency and outcomes.

Additional Information

On-site position (Miramar, FL)

Traditional office with warehouse interaction

Occasional travel may be required

Requirements

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AllClear Aerospace & Defense