Assistant General Manager

Job Title Assistant General Manager Reports to General Manager FLSA Status Exempt Summary Oversees the quality and success of Goldfish Swim School daily operations, including staffing, pool operations, cash management, customer service, retail and vending departments, private party operations, and employee engagement activities. Benefits Leadership roles Flexible hours Great pay Valuable work experience Increased social opportunities Future references/referrals Requirements Ability to work with children Excellent interpersonal communication and organizational skills Must pass background examinations (included with training) Duties and Responsibilities Direct and control daily operations to ensure the school runs according to GSS standard operating procedures. Assist the General Manager and department managers with fulfilling daily tasks. Manage staff to ensure high productivity, excellent performance, and positive employee satisfaction. Train and oversee the aquatics department to provide superior swim instruction, coordinating with Deck Supervisors and Golden Teachers on scheduling, student progress, customer service, and training. Provide sales and marketing training to all qualified sales staff. Direct the retail and vending departments to achieve the proper mix of products and pricing. Train and oversee private party staff to maintain GSS standard operating procedures. Acquire proficiency in the Links software for bookings, scheduling, reporting, and administrative functions. Gain knowledge of GSS pool operations to maintain a safe and sanitary swim environment. Initiate and oversee workplace employee activities (“Fun” Department) to improve employee satisfaction. Implement the Emergency Action Plan and all safety procedures, training all staff on the GSS EAP. Maintain current certifications and stay professionally updated in the aquatics and management field. Perform other duties assigned by the Employer. Education/Experience High school diploma or GED required; bachelor’s degree or higher preferred. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider required. Two or more years of management experience preferred. Two or more years as a swimming instructor preferred. Certificates and Licenses Lifeguard, CPR/AED, and first aid certification required. Shallow water attendant certification highly recommended. Work Environment The employee is regularly exposed to heat and humidity; noise level is usually moderate. #J-18808-Ljbffr Goldfish Swim School - Okemos