Business Analyst (Customer Solutions) - Fidelity Resume Program

Business Analyst Role

As a Business Analyst, you will serve as an individual contributor within the WPDDX Customer Solutions team. You will work on complex analysis efforts for high-impact initiatives, shaping solution direction and driving measurable business outcomes. You'll partner across business and technology teams to translate strategy into execution, ensuring delivery of solutions that improve customer experiences and operational efficiency. Day to day, you will work closely with a team of cross functional and dedicated team members (product, technology, legal, compliance & risk partners) responsible for delivering specific business goals. Business Analysts are highly motivated self-starters with attention to detail and are an effective liaison between stakeholders and product and technology teams.

The Customer Solutions Team brings together passionate, cross-functional Business Analysts who work side by side to deliver meaningful business outcomes aligned to the Workplace Investing Product Roadmap. They are deeply customer-focused, motivated by understanding their customers and delivering features, products, and services that genuinely meet their needs. Customer Solutions is a global community of over 250 associates, united by a shared purpose: turning business goals into clear plans and practical solutions that create real customer value. The team partners closely with Business and Technology colleagues to deliver prioritized work and is organized across four pillars that support the domains within Fidelity Workplace Investing.

Qualifications

You'll Be a Great Fit If You Have/Are:

• 3-5 years transferable experience
• Able to identify and document current state processes, experiences, use cases, business requirements, and solution documentation.
• Knowledge of workflow design, data analysis, and data visualization.
• Proficient in written and verbal communication skills, including the ability to write effective stories, summarize, organize and categorize information used for decision making with key stakeholders, product and technology teams and other business partners.

• Effective meeting disciplines, ability to contribute to discussions and document key discussion points and outcomes
• Ability to identify deliverables, owners, and target dates.
• Able to perform end-to-end Business Acceptance Testing and ensure traceability of test cases.
• Take initiative to communicate issues/client feedback with Business and IT Product Leader(s)/Manager(s) to resolve issues in a timely manner.
• Identify and document dependencies across teams.
• Familiar with tools such as Confluence, MIRO, and backlog management.
• Proficiency in Microsoft Word, Excel, PowerPoint, and work management or delivery tracking tools (e.g., Jira or similar).

It's An Added Bonus If You Have:

• Bachelor's degree or equivalent experience

About reacHIRE

How are reacHIRE's programs unique?

reacHIRE is changing the trajectory for individuals in the workplace by partnering with forward-thinking companies. reacHIRE believes a career break shouldn't be a career breaker. At the end of the program, you may be eligible for full-time or extended contracting work, but it is not guaranteed. Either way, you'll become part of the reacHIRE team, join with a cohort of fellow Returners, and we will provide 360-degree support via Aurora, along with a dedicated Program Manager to ensure your success every step of your journey back to work!

Our return-to-work program participants come from all walks of life, and so do we. At reacHIRE, the sum of our individual differences, life experiences, and self-expression is what makes us great. Be you and reach higher!

Please note:

• reacHIRE will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. For assistance with your application please contact: Sarah White at View email address on click.appcast.io.
• reacHIRE is unable to sponsor program participants for the duration of our return-to-work programs.

What's great about working at Fidelity Investments?

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Fidelity Investments is an equal opportunity employer.