Branch Customer Service Representative

Job Description

Job Description

Join HME Specialists as a Full-Time Branch Customer Services Specialist in Clovis, NM, and be a vital part of a dynamic team committed to enhancing lives through medical supply solutions. This role offers the opportunity to engage directly with customers, employing your problem-solving skills to address their unique needs with empathy and professionalism. You will play a crucial role in ensuring client satisfaction, making a meaningful impact in the community.

We encourage forward-thinking individuals to contribute innovative ideas and enhance our customer-centric approach. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, and Paid Time Off. Take the next step in your career with us and help shape the future of healthcare while working in a supportive and energetic environment that values your contributions.

We strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care.

Join HME Specialists as a Full-Time Branch Customer Service Representative in Clovis, NM, and take on a pivotal role in the medical supply industry. This onsite position allows you to engage directly with customers in a dynamic and supportive environment, where your problem-solving skills and empathetic approach can truly make a difference. You will be responsible for answering and distributing incoming calls, ensuring accurate recording of patient demographics, and assisting walk-in customers.

Your role will also involve managing faxes, fulfilling orders for delivery or pick-up, and collaborating with physicians to coordinate necessary documentation for CPAP/BIPAP customers. By becoming part of an energetic team focused on enhancing customer experience and providing tailored solutions, you will not only foster professional growth but also contribute to improving the lives of those we serve. If you seek a fulfilling opportunity to make a meaningful impact every day, this position is for you.

To thrive as a Full-Time Branch Customer Service Representative at HME Specialists in Clovis, NM, a blend of essential skills and tools is necessary for success. Exceptional customer service skills are paramount, enabling you to connect empathetically with clients and understand their unique needs. Great phone etiquette is vital for effectively managing incoming calls, ensuring a positive experience for every customer.

Being resolution-oriented empowers you to address and resolve complaints efficiently while maintaining professionalism and composure under pressure. A strong eagerness to learn will keep you informed about product offerings and industry standards, enhancing your ability to assist customers effectively. Punctuality is crucial, reflecting your commitment to both the team and the clients we serve.

If you possess these skills and are motivated to make a difference in the lives of others, this role presents an exciting opportunity for you to grow and contribute meaningfully.

Knowledge and skills required for the position are:

• To thrive as a Full-Time Branch Customer Service Representative at HME Specialists in Roswell, NM, a blend of essential skills and tools is necessary.
• Exceptional customer service skills are paramount allowing you to connect empathetically with clients and understand their unique needs.
• Great phone etiquette is vital for effectively managing incoming calls and ensuring a positive experience.
• Being resolution-oriented will empower you to address and resolve customer complaints efficiently while maintaining professionalism and composure under pressure.
• A strong eagerness to learn will keep you updated on product offerings and industry standards enhancing your ability to assist customers.
• Punctuality is crucial as it reflects your commitment to both the team and the customers we serve. If you possess these skills and are motivated to make a difference in the lives of others this role is an exciting opportunity for you!

If you think this job aligns with your requirements, then submitting an application is simple. Good luck!