Salesforce Business Analyst

Salesforce Business AnalystJob#: 3054203Job Description:Salesforce Business AnalystFull-TimeOnsite 4x a week in Downtown HoustonBusiness & Stakeholder Management· Work closely with business stakeholders, Product Owners and Value Stream Leads to understand business needs and objectives.· Act as the onsite functional point of contact for Salesforce-related requirements, enhancements and production issues.· Facilitate requirement discussions, workshops and solution walkthroughs.· Proactively identify process improvement, automation and Salesforce optimization opportunities.· Translate business problems into clear Salesforce business and functional requirements.Requirements & Backlog Management· Create detailed BRDs, functional requirements, user stories and acceptance criteria.· Ensure requirements clearly articulate business objective, business value, process impact and expected outcome.· Own functional clarification of stories through grooming and development.· Identify dependencies, assumptions, risks and gaps early.· Work with Product Owners to prioritize backlog based on business value, urgency and risk.· Ensure stories are sufficiently detailed and functionally validated before technical development.Salesforce Functional Expertise· Strong understanding of Salesforce capabilities across Sales Cloud and/or Service Cloud.· Good understanding of standard Salesforce functionality, configuration and platform capabilities.· Ability to evaluate whether a requirement can be addressed through configuration, Flow, automation, customization or integration.· Understand Salesforce data models, objects, relationships, security, reports/dashboards and integrations.· Experience working with Salesforce releases, enhancements, defects and production support.Agile Delivery & MSP Responsibilities· Participate in backlog refinement, sprint planning, daily discussions, demos and retrospectives.· Conduct functional pre-grooming and ensure open business questions are resolved before technical grooming.· Work closely with offshore developers, Tech Leads, Architects and QA teams.· Provide functional clarification during development and testing.· Support UAT planning, execution and business sign-off.· Support release planning and production readiness.· Participate in incident/problem management for business-critical Salesforce issues.Required Skills· 6-10+ years of experience as a Business Analyst, preferably in Salesforce environments.· Strong hands-on functional knowledge of Salesforce.· Experience with Sales Cloud and/or Service Cloud.· Strong experience in requirements gathering, BRD/FRD creation and user-story writing.· Excellent understanding of Agile/Scrum methodologies.· Strong experience with Jira and/or similar backlog-management tools.· Experience with UAT, acceptance criteria and business sign-off.· Strong stakeholder management and communication skills.· Ability to work independently with US-based business and IT stakeholders.· Experience working with offshore development/support teams.· Strong analytical, problem-solving and documentation skills.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.