Care Coordinator

Care Coordinator Join a leading healthcare organization dedicated to helping patients access life-changing specialty therapies. In this customer-facing role, you will support patients, caregivers, healthcare providers, and referral sources throughout the treatment journey. You will assist with patient enrollment, referrals, insurance-related inquiries, account management, and ongoing support while delivering a compassionate, high-quality customer experience. This is a fully remote opportunity with company-provided equipment and the chance to make a meaningful impact in patients' lives. Responsibilities: Handle inbound and outbound calls while identifying patient and provider needs and striving for first-call resolution Create and process patient referrals, applications, and enrollment documentation accurately Educate patients and providers on program requirements, status updates, and next steps Investigate and resolve patient, caregiver, and physician inquiries in a timely manner Document detailed account notes and case information within proprietary systems while actively speaking with callers Conduct outbound calls for patient follow-ups, confirmations, and information gathering Manage patient accounts from initial referral through final approval or denial Collaborate with referral sources and healthcare providers to support patient enrollment Report adverse events within required timelines and according to company policies Maintain quality standards while providing empathetic and supportive customer experiences Stay informed on policy, procedural, and program updates to ensure compliance Prioritize multiple tasks and manage workload with urgency and attention to detail Skills & Qualifications Technical & Functional Skills: Strong computer literacy and data entry skills Proficiency with Microsoft Office applications Ability to accurately document information while multitasking during phone conversations Knowledge of customer service or call center operations preferred Understanding of Medicare, Medicaid, and Commercial insurance coverage guidelines preferred Knowledge of medical, supplemental, and pharmacy insurance benefits preferred Familiarity with Medicare Administrative Contractor (MAC) practices preferred Ability to independently resolve complex customer and patient issues Soft Skills: Excellent verbal and written communication skills Strong customer service and relationship-building abilities Demonstrated empathy and professionalism when interacting with patients and providers Strong problem-solving and conflict-resolution skills Ability to work independently and manage multiple priorities Detail-oriented with strong organizational and time-management skills Flexible, adaptable, and patient-focused mindset Education & Additional Requirements: Education: High School Diploma or GED required Experience: 24 years of customer-facing or call center experience preferred Work Environment: Dedicated, quiet, distraction-free home workspace Must provide high-speed wired internet (minimum: 15 Mbps download / 5 Mbps upload, max 30ms ping) Dial-up, WiFi, satellite, and cellular connections are not acceptable Must use a surge protector with network line protection for company equipment