Help Desk - INTL Chile

Provide general IT infrastructure, software and system support to end users through telephone, remote desktop support, printed reports and in person. Resolve IT related issues in a timely manner and ensuring they are properly logged in service management tools Escalate issues to the appropriate IT technical personnel in a timely manner to avoid downtime or loss of data. Manage issues to resolution within the IT support management systems. Enhance support documentation and issue / solution database. Install new software and maintain and / or upgrade existing software. Evaluate and replace or repair hardware. Install and configure new hardware Resolve basic communication issues. Maintain procedures and solution documentation related to issues. Skills and Requirements 3+ years of experience in a technical support role Proficient with Active Directory, (group policies, rights, etc.) Experience ServiceNow ticketing system (receviing tickets both through ticketing system and email) Experience troubleshooting Level 1 issues and assigning tickets to appropriate team if escalated EEO Statement We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. #J-18808-Ljbffr Insight Global