Director of Revenue Cycle Management

Role Description

AnswersNow is seeking a strategic, data-driven Director of Revenue Cycle Management (RCM) to lead and scale our end-to-end revenue cycle operations during a critical stage of company growth. Reporting to executive leadership, this role will be responsible for optimizing financial performance, driving operational excellence, and building scalable processes that support rapid expansion across multiple states and payers.

• Oversee key revenue cycle functions including eligibility and benefits, authorization operations, charge capture, claims management, denial prevention, accounts receivable, payment posting, and revenue integrity initiatives.
• Work cross-functionally with Clinical Operations, Credentialing, Product, Engineering, Finance, and Data teams to improve reimbursement performance, increase automation, and strengthen reporting capabilities.
• Combine deep behavioral health and telehealth revenue cycle expertise with startup agility, strong analytical skills, and a passion for building systems and teams that scale.

Qualifications

• 7+ years of progressive healthcare revenue cycle management experience.
• 3+ years of leadership experience, ideally within behavioral health, ABA, mental health, telehealth, or closely related healthcare settings.
• Deep understanding of commercial insurance, Medicaid, telehealth reimbursement, and multi-state payer operations.
• Demonstrated success improving KPIs such as denial rates, net collection rates, clean claim rates, and A/R performance.
• Experience building or scaling RCM operations in a high-growth or startup environment.
• Strong analytical skills with experience leveraging data to identify root causes and drive operational improvements.
• Experience partnering cross-functionally with Product, Engineering, Finance, and Operations teams.
• Familiarity with healthcare technology platforms, billing systems, EHRs, and reporting tools.
• Proven ability to lead, develop, and retain high-performing teams.
• Excellent communication, prioritization, and stakeholder management skills.

Requirements

• Own the strategy, performance, and scalability of the end-to-end revenue cycle, including authorizations, claims management, denial prevention, payment posting, and A/R operations.
• Own key RCM performance metrics including net collection rate, denial rate, clean claim rate, cash collections, and days in A/R.
• Lead initiatives to improve revenue capture, reduce reimbursement leakage, and optimize financial outcomes.
• Collaborate with Product and Engineering teams to automate workflows, improve system integrations, and enhance operational efficiency.
• Collaborate with Clinical Operations and Credentialing teams to ensure payer readiness, enrollment accuracy, and operational alignment.
• Develop executive dashboards and reporting that provide visibility into financial and operational performance.
• Contribute to organizational planning by forecasting operational needs and identifying opportunities for scalable growth.
• Lead root-cause investigations into revenue cycle challenges and implement sustainable corrective actions.
• Build, mentor, and develop a high-performing revenue cycle organization focused on accountability, continuous improvement, and collaboration.
• Partner with executive leadership to establish and execute the long-term revenue cycle strategy supporting company growth objectives.

Benefits

• $110,000 - $150,000 annual salary + bonus opportunity + equity
• Flexible hours with an async-friendly team culture