Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Membership Concierge II

Lifetime

Membership Concierge II

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties/Responsibilities

  • Operates as first point of contact for members and guests entering resort
  • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • Serves as a key point of contact for new membership sales and member retention interactions.
  • Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Minimum Required Qualifications

Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.

Education:

  • High School graduate or equivalent

Years of Experience:

  • Minimum of 1-2 years of experience in customer service or sales

Licenses / Certifications / Registrations:

  • Complete Retention Specialist Certification within 60 days of hire
  • Passion to serve others
  • Effective communication skills

Preferred Requirements

  • Bachelor's Degree in Hospitality

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

Lifetime
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Membership Concierge II in Rochester, MI vacancy
  •  ...Membership Concierge I The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you... 
    Suggested

    Lifetime

    Rochester, MI
    3 days ago
  • $16 per hour

     ...you. Don't just do a job. Be part of an extraordinary life! The Avalon of Auburn Hills is recruiting for a hospitality focused Concierge. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and outside service... 
    Suggested
    Part time
    Work at office
    Shift work
    Weekend work

    Casa De Las Campanas

    Auburn Hills, MI
    5 days ago
  •  ...Concierge At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day. As a Concierge, you create the first impression of Sunrisewelcoming residents, families... 
    Suggested
    Work at office
    Shift work

    Dignity Home Care Inc

    Troy, MI
    1 day ago
  •  ...test(s) will be required. Good attendance record required. Additional duties may be assigned by administrators. Classification II - 52 weeks - Administrative Assistant to Community Education 7.5 hours per day. Provides various clerical services to Community... 
    Suggested

    Utica Community Schools

    Sterling Heights, MI
    21 hours ago
  •  ...Meets Purpose at Woodhouse We are looking for good people to work with an amazing Woodhouse team! The Woodhouse is looking for a Spa Concierge looking to work in a people oriented environment. We are looking for someone with an outgoing personality who is a team player and... 
    Suggested

    The Woodhouse Day Spa

    Rochester Hills, MI
    2 days ago
  • Guest Service Agent The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards...

    Peachtree Group

    Rochester, MI
    1 day ago
  • $13 - $14 per hour

     ...oriented team members who love to connect with people. Here's why you want to work here: Hourly Pay + Bonuses + Free IR Sauna Membership We believe in a fun, upbeat environment We believe in flexible schedules and opportunities for advancement We believe in... 
    Hourly pay
    Full time
    Seasonal work
    Flexible hours
    Weekend work
    Afternoon shift

    Perspire Sauna Studio

    Rochester Hills, MI
    1 day ago
  • $13 - $14 per hour

    Nothing Bundt Cakes Guest Service Representative The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service...
    Hourly pay
    Part time
    Work experience placement
    Afternoon shift
    Early shift

    Nothing Bundt Cakes

    Rochester Hills, MI
    3 days ago
  •  ...Concierge Position We are seeking a dependable and service-oriented Concierge to support our Assisted Living and Memory Care community. This role serves as the first point of contact for residents, families, visitors, and staff, helping create a welcoming, safe, and well... 
    Flexible hours
    Shift work
    Weekend work
    Afternoon shift

    Covenant Glen of Frankenmuth

    Auburn Hills, MI
    3 days ago
  •  ...Concierge At Cedarbrook Senior Living, we work hard every day to find out what "Celebrating Life Every Day!" means to our residents and their families, then we help them achieve these goals. We are seeking a Concierge at our Rochester location. Responsibilities... 
    Work at office
    Flexible hours

    Cedarbrook Senior Living

    Rochester, MI
    4 days ago
  •  ...Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and... 
    Hourly pay
    Casual work
    Flexible hours
    Shift work
    Weekend work

    Cooper's Hawk Winery & Restaurant

    Troy, MI
    5 days ago
  •  ...place for kids and families to eat and play! Commission Detail Exempt: Commission potential from $0.50 to $10.00 for each Membership you sell, and from $0.15 to $3.00 for each Fun Pass you sell! Paid out bi-weekly (unless state law requires otherwise). Non-Exempt... 
    Bi-weekly pay
    Full time
    Temporary work
    Part time
    Local area
    Immediate start
    Shift work

    CHUCK E CHEESE

    Rochester, MI
    1 day ago
  •  ...Pay ~ Pet Insurance ~ Employee Assistance Program ~ Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management... 
    Daily paid
    Full time
    Immediate start
    Flexible hours
    Shift work

    Schulte

    Auburn Hills, MI
    1 day ago
  •  ...place for kids and families to eat and play! Commission Detail Exempt : Commission potential from $0.50 to $10.00 for each Membership you sell, and from $0.15 to $3.00 for each Fun Pass you sell! Paid out bi-weekly (unless state law requires otherwise). Non-... 
    Bi-weekly pay
    Full time
    Temporary work
    Part time
    Local area
    Immediate start
    Shift work

    CHUCK E CHEESE

    Troy, MI
    4 days ago
  •  ...Job Type Full-time Description GENERAL SUMMARY The Patient Service Representative II ensures the patients receive the highest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical... 
    Full time
    Work at office
    Shift work

    Michigan Institute of Urology

    Utica, MI
    5 days ago
  • $13.75 - $14.5 per hour

     ...in Rochester Hills, MI. In this position, you will greet, check-in and assist customers; provide program information, services, membership and ensure the highest possible level of customer service and participant satisfaction. You will be working approximately 10... 
    Part time
    10 hours per week
    Flexible hours
    Weekend work
    Weekday work

    Health Fitness

    Rochester, MI
    4 days ago
  • $13.75 - $14.5 per hour

     ...located in Rochester Hills, MI.In this position, you will greet, check-in and assist customers; provide program information, services, membership and ensure the highest possible level of customer service and participant satisfaction. You will be working approximately 10... 
    Part time
    10 hours per week
    Flexible hours
    Weekend work
    Weekday work

    Health Fitness

    Rochester Hills, MI
    1 day ago
  •  ...Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more. Volunteering Opportunities: Enjoy up to eight hours of... 
    Full time
    Work at office
    Flexible hours

    Encore Capital Group

    Troy, MI
    2 days ago
  • A nonprofit organization in Lake Orion seeks a YL Staff Associate II to lead spiritual growth and development within the community. The role involves training leaders, engaging with youth, and managing ministry activities, including fundraising and volunteer support. A... 

    Young Life

    Lake Orion, MI
    3 days ago
  • Guest Service Representative SpringHill Suites by Marriott - Auburn Hills - Orion - Lake Orion Charter Township, MI 48359 Job Summary To ensure a high level of guest satisfaction by attending to the needs of the guests in an efficient and courteous way during check-in,...
    Local area
    Immediate start
    Flexible hours
    Shift work
    Night shift

    Hospitality Specialists, Inc.

    Lake Orion, MI
    1 day ago
  •  ...feel their best, we’d love to meet you. Benefits for working with us NOW Hourly wage + monthly bonus Complimentary Monthly Massage Membership - $100 value. Friends and Family discounts on massage services Paid Time Off Cell phone stipend Full and Part-Time positions... 
    Hourly pay
    Full time
    Part time
    Live in
    Monday to Friday
    Flexible hours
    Afternoon shift

    The NOW Birmingham

    Birmingham, MI
    4 days ago
  • $16 per hour

    Join our WellBridge of Rochester Hills team! This position is responsible for being in charge of capturing meal orders for our residents and guests. Our patients and guests look forward to their meals every day and we look forward to providing them with great food...
    Hourly pay
    Full time
    Temporary work

    WellBridge of Rochester Hills

    Rochester Hills, MI
    6 hours ago
  • Night Audit The Night Audit is a team member of the MainStay Suites Auburn location. This is a well-established Choice Hotels extended stay brand. In addition to being part of an established brand, Gulf Coast Hotel Management, Inc. is a dynamic, growing, and evolving...
    Full time
    Night shift

    Gulf Coast Hotel Management, Inc.

    Auburn Hills, MI
    1 day ago
  • A travel support company is seeking a Travel Customer Service Representative to work remotely, ensuring clients receive support throughout their travel journey. Responsibilities include responding to inquiries, assisting with bookings, and providing accurate travel information...
    Remote work
    Flexible hours

    Rudybtravel

    Royal Oak, MI
    5 days ago
  • $15 - $24.25 per hour

    Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of...
    Minimum wage
    Flexible hours
    Shift work
    Night shift

    Tapestry

    Troy, MI
    6 hours ago
  • $18 - $20 per hour

     ...take pride in delivering an exceptional experience every single time—this role was made for you. About the Role As a Patient Concierge , you are the first and most lasting impression of NIVA Health. You set the tone for the entire patient experience. You’ll serve... 
    Hourly pay
    Work at office
    Day shift

    NIVA Health

    Troy, MI
    14 days ago
  • $16 - $24 per hour

     ...Position Summary... What you'll do... Communicates and explains Membership types programs and benefits to current and prospective Members to assist with account decisions build Membership levels encourage renewals communicate credit card program types and application... 
    Hourly pay
    Minimum wage
    Full time
    Temporary work
    Part time

    Walmart

    Auburn Hills, MI
    5 days ago
  • Guest Experience Expert Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests...
    Work experience placement
    Local area
    Night shift

    Marriott International Inc

    Troy, MI
    3 days ago
  • About Troy Hospital Recognized by the US News & World Report as one of the best in the nation for orthopedics and urological services. It has also been ranked #3 on the World’s Best Hospitals list by Newsweek. This state-of-the-art center provides advanced specialty...
    Full time
    Monday to Friday
    Shift work
    Weekend work
    Afternoon shift

    Corewell Health

    Troy, MI
    3 days ago
  • Housekeeping Room Attendant As a Housekeeping Room Attendant , you will be responsible for cleaning and preparing guest rooms to HVMG’s high standards of cleanliness and comfort. Your duties include making beds, replenishing amenities, and ensuring a welcoming environment...
    Contract work
    Work at office
    Local area
    Flexible hours
    Night shift
    Afternoon shift

    SpringHill Suites Orange Beach at The Wharf

    Troy, MI
    5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Membership Concierge II. Be the first to apply!