IT Support Specialist III

JOB TITLE: IT Support Specialist III
EMPLOYER: A-CAP Services LLC
DEPARTMENT: Financial Technology
REPORTS TO: Chief Technology Officer
LOCATION : Onsite in Miami (Brickell)

ABOUT THE COMPANY
A-CAP is a leading provider of capital and third-party asset management solutions. Through our synergistic platform of insurance carriers, reinsurers, and asset management businesses, A-CAP delivers tailored capital solutions to individuals, insurance companies, and small- to medium-sized businesses.

Backed by a leadership team and operational experts with deep expertise across insurance, reinsurance, and asset management sectors, A-CAP is committed to delivering meaningful results and adding value to our clients and capital partners. This commitment is demonstrated through the industry-leading risk-adjusted returns we achieve, and the innovative capital solutions we provide to meet the needs of a diverse range of partners.

A-CAP's Core Business Includes:

• Capital Solutions
• Commercial Real Estate
• Third-party Asset Management
• Private Credit
• Primary Insurance Carriers
• Accredited Reinsurers

ABOUT THE ROLE
We are looking for a hands-on IT Support Specialist who thrives at the intersection of technology, operations, and security. In this role, you'll be the go-to resource for our Miami office, ensuring systems run smoothly, employees are set up for success, and critical compliance requirements are met. You'll work closely with internal teams and external partners like our managed services provider (MSP) to deliver reliable infrastructure, manage access, and support audits-playing a key role in keeping our environment secure, efficient, and scalable.

WHAT YOU WILL DO:

• Systems Knowledge
  • M365 admin
  • PowerShell scripting
• Vendor & Systems Coordination
  • Serve as the primary liaison with the MSP and other IT service providers
  • Coordinate issue resolution, service requests, and ongoing support needs
• Infrastructure & Office IT Support
  • Manage and support IT infrastructure for the Miami office, including network, hardware, A/V, and end-user systems
  • Troubleshoot technical issues and ensure minimal disruption to business operations
  • Oversee equipment setup, upgrades, and inventory tracking
• Access Management & Security
  • Perform periodic user access reviews to ensure appropriate system permissions
  • Support identity and access management processes in alignment with company security policies
• Compliance & Audit Support
  • Assist with SOC 2 audits, including evidence collection and control validation
  • Respond to regulatory and internal audit requests in a timely, organized manner
• Employee Lifecycle Support
  • Manage onboarding and offboarding processes, including provisioning and deprovisioning system access, hardware setup, and account management
• IT Administration
  • Maintain IT documentation, policies, and procedures
  • Support general IT administrative tasks and identify opportunities for process improvement and standardization

WHAT YOU WILL NEED:

• 4+ years of experience in IT support, systems administration, or a related role
• Strong understanding of IT infrastructure, end-user support, and access management
• Familiarity with compliance frameworks such as SOC 2 is preferred
• Experience working with third-party IT vendors is a plus
• Strong organizational and problem-solving skills with the ability to manage multiple priorities
• Clear communication skills and a service-oriented mindset
• Must be self-driven and a team player.

Certifications (preferred)

• Microsoft certifications (MS-900, AZ-900, MD-102)
• AWS/Azure Associate-level

WHO WE ARE:

BENEFITS:

A-CAP works hard to create a positive and supportive environment. That's why we offer great benefits to safeguard the health and well-being of our employees. Our comprehensive benefits package includes:

• Competitive compensation programs
• Employer-sponsored medical, dental, and vision insurance
• Paid Life & AD&D Insurance (for employees and families)
• Paid Disability Insurance (STD + LTD)
• Paid Parental Leave
• Paid Vacation and Sick Leave
• Paid Holidays
• Voluntary Supplemental Insurance
• Safe Harbor 401(k) plan with employer match
• And other benefits and perks!

POSITION TYPE AND EXPECTED HOURS OF WORK:

This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m., 40 hours weekly, or as otherwise arranged with the manager of the department.

US Work Authorization Is Required
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

EEO Statement

A-CAP is an Equal Opportunity Employer and does not discriminate in recruiting, hiring, promotion or any other personnel action based on the basis of race, ethnicity, national origin, color, sex, gender, gender identity or expression, sexual orientation, religion, age, disability, veteran status, or any other basis covered by appropriate law. We comply with the laws and regulations set forth in the Know Your Rights poster. All employment is decided on the basis of qualifications, merit, and business need. To request an accommodation, contact View email address on click.appcast.io and we will make every effort to respond to your request within 48 business hours to work towards a positive solution.

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It should not be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.