Customer Service Representative

The Fountain Group is currently seeking a Customer Service Representative for a prominent client of ours. This position is located in Newark, NJ07112 . Details for the position are as follows: Pay Rate $21 hourly – onsite, temp to hire role Position Details Title: Customer Service Representative Duration: 3+ months assignment, possibility for extension or conversion based on performance and budget Location: 151 Fabyan Place – Newark, NJ07112 Required Skills & Qualifications High school diploma or GED required 2+ years of customer service experience, preferably in manufacturing ERP experience a plus, including order entry and returns Knowledge of MS Word, Outlook, and Excel This position is responsible for managing and planning the customer order process while driving on‑time delivery and improving the customer experience. Essential Functions Accurately and timely enter orders into the company ERP system Communicate via email and telephone with customers to handle all orders, inquiries, and follow up promptly and professionally Proactively communicate with customers to keep them aware of updates, changes, delays, and other important information Ensure on‑time deliveries by following up with scheduling, production, and shipping departments Coordinate filing, billing, and purchase orders with other departments Follow up on past‑due accounts Enter quality complaints into the system to ensure proper recording Ensure all credits issued are compliant with the quality procedure Produce product masters with detailed specifications Maintain stock inventory for key customers, including purchasing goods as needed for replenishment Respond to requests from customers, sales reps, and service reps Collaborate with other departments to resolve customer issues and align with customer needs and requests Identify process issues that can arise prior to release to production Recommend ideas that enhance the overall customer experience #J-18808-Ljbffr The Fountain Group