IT Support Engineer

Job Description

Job Description

Company introduction:

Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to unlocking urgently needed new treatment options in mental health care. 

The Company is headquartered in London, UK, with a U.S. office in New Jersey. We believe mental health patients deserve the possibility of a better future. Our initial focus is developing COMP360 psilocybin, a proprietary, investigational, synthetic psilocybin treatment under evaluation for treatment-resistant depression (TRD) and post-traumatic stress disorder (PTSD). COMP360 is a potentially first-in-class treatment and has Breakthrough Therapy designation from the U.S. Food and Drug Administration (FDA), as well as Innovative Licensing and Access Pathway (ILAP) designation in the UK for TRD. 

We are leading the world's largest classic psychedelic clinical program in TRD, and building upon that robust foundation, we are executing a late-stage trial evaluating COMP360 for PTSD, another condition with high unmet need. Our goal is to advance treatments that move the field of psychiatry towards treatment options that offer rapid onset and sustained durability with infrequent dosing. - Compass Pathways

Job overview :

The IT Support Engineer will be responsible for working with internal users in the organization and assisting with audio-visual and IT related setups and issues. 

Location: On site 2-4 days a week in office at ourJersey City office.

Reports to: Director, End User Services 

Roles and responsibilities   
( Include but are not limited to ):  

• Manage technical tasks related to onboarding and offboarding of Compass users
• Attend the office full time and support end user requests 
• Take responsibility for the Zoom Rooms audio-visual technology in every conference room 
• Oversee and manage a wide variety of digital platforms such as JAMF, Microsoft, & Atlassian products 
• Logging service desk tickets from internal employees and working with them to resolve any technical issues 
• Troubleshooting and resolving IT hardware and software issues 
• Collaborate on projects with cross functional teams as needed 
• Support hardware and software of all end user devices 
• Setting up and support end user mobile devices 
• VIP support of our senior staff 
• Act as Technician on Duty for important US-based conference calls 
• Create high quality AV/IT Documentation resources 
• Proactively create tasks to improve AV/IT systems and process 
• Remain up to date with current technology trends and best practice 

Candidate Profile:  

• Excellent issue resolution ability for audio-visual conference rooms, Windows, macOS and mobile devices 
• High level of understanding of Zoom and audio-visual technology 
• Good understanding of corporate mobile device provision and how to solve problems, experience with Intune and JAMF 
• High level of understanding and experience of Office 365 & Microsoft products 
• Good working knowledge of audio-visual hardware, especially Logitech and Zoom technology 
• Experience working in IT work management/ticketing systems, Jira service desk experience a plus
• Ability to prioritize workload and involvement with VIP support 
• Strong analytical, project management, written and verbal communication skills 
• Previous involvement with on-boarding / off-boarding of employees 
• Proficient dealing with digital security threats 
• Exceptional problem-solving skills in high pressure situations 
• Completely self-sufficient and able to work with minimal supervision & support 
• Ability to operate independently and in cross-functional teams under uncertainty in an entrepreneurial and rapid growth-oriented
• Experience working in an ITIL environment, including request, incident and change management processes
• Strong alignment with core company mission and values 

Compensation Description (annually):

Our compensation package for permanent hires includes base salary, discretionary bonus, and equity, alongside our comprehensive benefits offering.

Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

【Base salary per annum】:

$75,000—$100,000 USD

Benefits:

For an overview of our benefits package and compensation information, please visit "Joins us - Our Benefits".

These include flexibility & generous time off, parental & reproductive support, health & medical, mental health & wellbeing and Financial health.

Equal opportunities: 

Reasonable accommodation

We are committed to building a workplace where everyone's wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know. 

UK applicants

We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability.

US applicants

Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law.

Sponsorship:

Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying.

Data Privacy:

All data is confidential and protected by all legal and data privacy requirements, please see our recruitment Privacy Notice to learn more about how we process personal data.