Senior Business Analyst

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. Job Summary We are seeking a Business Analyst to help shape the future of Caterpillar’s state-of-the-art digital applications, including the Service Information System (SIS), which enables the dealer service business and supports enterprise goals for parts sales. This role will gather and document user and client requirements, support the development and testing of new products and services, collect feedback from business partners, and align with development teams and product owners to ensure a comprehensive understanding of the solutions. The successful candidate will have a passion for understanding business needs and translating them into technical solutions that support world-class digital experiences. If this aligns with your goals, then we are interested in talking to you! What You Will Do: Partner with business stakeholders, product owners, and development teams to understand business needs, clarify priorities, and translate requirements into actionable solution direction. Elicit, analyze, document, and validate business, user, functional, and non-functional requirements for SIS and related digital products and services. Create clear documentation, features, acceptance criteria, data needs, and supporting analysis to guide delivery teams through design, development, testing, and implementation. Support solution validation, user acceptance testing, issue resolution, and feedback collection to ensure delivered capabilities meet business objectives and improve customer, dealer, and employee experiences. What you will have: Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Business Data Analysis: Knowledge of business data analysis; ability to collect, identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements. Business Assessment: Knowledge of the activities, tasks, practices and deliverables for assessing and documenting business opportunities; ability to assess the benefits, risks, and success factors of potential applications. Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project. Technical Writing/Documentation: Knowledge of technical writing; ability to write technical documents such as manuals, reports, guidelines or documents on standards, processes and applications. Product Design and Development: Knowledge of product features; ability to design, build, and develop a new product, technology, or service from concept through to production. Research Analysis: Knowledge of the concepts, methodologies and methods of research analysis; ability to locate, interpret and evaluate research findings compiled and documented by others. Consideration for top candidates: Knowledge of Agile practices and approaches, preferably SAFe Proven ability to build strong business partner relationships Ability to translate business needs into clear requirements and user stories Understanding technical designs and solution tradeoff Demonstrated success communicating technical designs with global team members Additional Details: This position requires the candidate to be in Chicago, IL, Peoria, IL, Denver, CO or Dallas, TX Relocation assistance is NOT available for this position Visa sponsorship is NOT available with this position This position will require up to 5% travel Summary Pay Range: $112,710.00 - $169,060.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. Medical, dental, and vision benefits* Paid time off plan (Vacation, Holidays, Volunteer, etc.)* 401(k) savings plans* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Health Lifestyle Programs* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Career Development* Incentive bonus* Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement * These benefits also apply to part-time employees Visa Sponsorship is not available for this position. Posting Dates: Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community. There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.