Field Service Technician

Field Service Technician

Join our team of employee owners! Why work for a company, when you can own it? Siewert Equipment, a division of Cummins-Wagner Co. Inc., specializes in the sale and service of pumps, heat exchangers, boilers, water heaters, cooling towers, and air compressors. With offices throughout upstate New York, Siewert Equipment has been New York State's premier distributor of pumps, mixers, blowers, and process equipment for over 67 years.

Job Title: Field Service Technician

Department: Rochester Shop

Location: Rochester, New York

Reports To: Assistant Service Manager

Job Overview

The Service & Repair Technician performs hands-on technical services for a wide variety of pumps, controls, and other types of rotating equipment. This position requires a motivated professional with a high degree of technical aptitude to provide both in-shop and field service to support Industrial and Municipal customers throughout upstate NY. Essential characteristics include good communication skills, customer service skills, teamwork, attention to detail, ability to work independently, and flexibility for reasonable travel.

Our most successful Field Service Technicians:

• Possess superior communication, analytical, and organizational skills
• Exhibit goal-oriented behaviors and time management principles
• Exude a customer-focused attitude
• Apply extensive attention to detail to all tasks
• Toggle between projects and responsibilities with ease
• Repair, maintenance, and troubleshooting of pumps, blowers, motors, and controls
• Equipment start-up commissioning and training
• Understand and adhere to all safety-related policies, rules, and guidelines
• Prepare and maintain clear and accurate documentation for assigned work
• Maintain an organized, clean, and resourceful work environment to include the shop, individual work areas, and service vehicle
• Possess basic experience with computers and wireless communication devices preferred
• Must be able to lift 50 lbs. unassisted and 100 lbs. assisted
• Possess a High school diploma / GED equivalent
• Possess a minimum of 5 years pump or other rotating equipment maintenance & repair experience preferred
• Must be able to pass background and reference checks, as well as a drug test
• Must maintain an active, REAL ID compliant driver's license with a clean driving record, or a valid U.S. passport, as required for access to federal facilities

Scope of Responsibility:

• Repair, maintenance, and troubleshooting of pumps, blowers, motors, and controls
• Equipment start-up commissioning and training
• Prepare and maintain clear and accurate documentation for assigned work
• Build and maintain positive relationships with customers, coworkers, and suppliers
• Maintain an organized, clean, and resourceful work environment to include the shop, individual work areas, and service vehicle
• Understand and adhere to all safety-related policies, rules, and guidelines
• Participate in on-call rotation for after-hours service
• Frequent day travel throughout upstate NY with some overnight travel required
• Perform all other duties as assigned

Siewert Equipment, a Division of Cummins-Wagner Co, Inc, Gives Back to Employees:

• Employee Stock Ownership Program
• Bonus Program
• Paid time off and holidays
• 401k Match
• Flexible Spending Account
• Life Insurance
• Comprehensive Health Insurance
• Long-Term Disability Insurance

Our History: Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the company's impressive strength. This commitment to customer service allowed the company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the company to their employees in 1985. Today, the company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you! *As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company