Resource Navigator

Resource Navigator

Lightshare Behavioral Wellness and Recovery is an organization looking for individuals who would like to help us make a difference in others' lives. Individuals who align with our five pillars: Compassion, Acceptance, Respect, Empowerment, Stewardship should join us.

Summary Of Responsibilities: The Resource Navigator is responsible for assuring that the day-by-day engagement with clients in person and by phone are conducted in a professional and courteous manner. The incumbent is responsible as well for assuring that the daily operations involving accurate completion of the assigned tasks are performed in a timely manner. The incumbent will show respect and a teamwork spirit when collaborating with peers and superiors.

Minimum Qualifications: HS Diploma or GED is required. Experience with behavioral health, customer service or receptionist duties is a plus.

Essential Duties/Responsibilities:

Answers incoming calls and routes them to the appropriate sites, for the existing clients.

Identifying client's chief complaint/reason for visit/call

Assists clients with questions such as hours of operation, the time of next appointment, provider's name, etc., for the existing clients.

Reschedules appointments with requested department/program and hours of operation for the existing clients.

Offers resources and information regarding programs and services offered through First Step of Sarasota.

Offers information regarding community resources and how client can access them.

Offers immediate verbal support to clients in crisis before connecting them with the appropriate staff member/department/program.

Performs a brief assessment of client's current mental status and needs for prospective clients for better determination on the connection with the appropriate program.

Connects the client with a Peer Support Specialist, Case Manager, Outpatient Therapist, based on the determined need of such services.

Collects minimum of information from prospective clients and documenting it in the system.

Encouraging clients to engage in the offered services.

Optimizes client satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.

Maintains client confidence and protects operations by keeping information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with clients.

Maintains inter-and intradepartmental workflow by fostering a spirit of cooperation.

Other duties as assigned by direct Supervisor.