Customer Service - Automotive Technical Advisor

Job Description:

Job Overview: As a member of the Headquarters Customer Service Team, the Automotive Technical Advisor is primarily responsible for answering phone calls from customers having either warranty and/or technical issues. In this role, you are troubleshooting technical issues that a mechanic may be having out in the field. Therefore, it is imperative that you have an understanding and knowledge of gas and/or diesel engines and transmissions. Experience diagnosing and repairing vehicles is required.

*NOTE: The Customer Service Automotive Technical Advisor is required to complete onsite training in Jasper, Indiana for a minimum of 6-8 weeks. Once training is complete, the Associate will work onsite at our Jasper facility or at one of our branches that is closest to your home.

What we offer:

• Starting Pay Range: $20-22/hour, based on experience
• After 90 days, eligible for a monthly performance bonus, up to $720
• Medical, dental, vision & prescription insurance after 30 days
• Paid Time Off (PTO) + 10 paid holidays after 30 days
• Two retirement plans
• Monthly and Quarterly bonus
• Associate referral bonus
• On the job training
• Opportunity for vertical and horizontal growth
• And, so much more!

What you’ll do:

• Build and sustain relationships with customers
• Answer phone calls from customers who have warranty or technical issues
• Troubleshoot and help resolve the customers concerns
• Provide professional and quality customer care

Who we are looking for:

• 2–4-year automotive degree and/or related automotive industry experience preferred
• Computer knowledge and keyboarding skills
• Excellent interpersonal skills and communication
• Driven to solve problems with advanced knowledge and technical detail in either gas engines, diesel engines, and/or transmissions
• Organized and detail oriented
• Analytical problem solver and decision maker

Own your future at JASPER!
An Equal Opportunity & Affirmative Action Employer

Pay Range:

$20-22/hour, based on experience

Jasper Engines & Transmissions is an Equal Opportunity Employer. JASPER is an at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, veteran status, sex, sexual orientation or national origin.