Technical Business System Analyst Healthcare - Tampa ($90,000)

Job Description

Must have some Healthcare software or platform experience. Sponsorship not available.

You'll serve as a trusted technical configuration and API integrations specialist throughout the customer lifecycle—from implementation through ongoing production support. This is not a hardware, infrastructure role. This is an L2 client facing product and production support / implementation support role.

Primary Responsibilities

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• Serve as the primary technical resource during customer implementations and post-go-live support.
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• Troubleshoot and resolve complex application, configuration, integration, and production issues.
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• Diagnose customer-reported incidents using application logs, SQL queries, API testing tools, and system diagnostics.
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• Support enterprise integrations utilizing REST APIs, SOAP services, FHIR, XML, JSON, X12, and related healthcare interoperability standards.
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• Troubleshoot interface failures, authentication issues, connectivity problems, and data mapping challenges.
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• Execute software deployments, configuration changes, and production releases following established change management processes.
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• Participate in production incident management, issue triage, root cause analysis, and customer communications during critical incidents.
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• Partner with Engineering, DevOps, and Product teams to resolve infrastructure and application issues.
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• Analyze application data using SQL to validate system behavior and diagnose customer issues.
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• Collaborate with customer IT teams on interface specifications, implementation planning, and technical documentation.
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• Lead technical design discussions with customer technical and operational stakeholders.
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• Develop deployment and go-live plans, including installation, validation, rollback planning, and production readiness activities.
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• Document technical solutions, troubleshooting guides, and knowledge base articles.
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• Identify opportunities to improve deployment automation, implementation processes, and customer support operations.
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• Mentor junior team members and contribute to a collaborative engineering culture.
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• Escalate product defects and infrastructure issues appropriately to Engineering and Platform teams.
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What We're Looking For:

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• 3+ years of experience in Technical Support, Technical Consulting, Systems Integration, or Application Support.
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• Strong troubleshooting skills across web applications and distributed systems.
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• Experience working with REST APIs, SOAP web services, FHIR, XML, JSON, and healthcare integrations.
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• Proven SQL skills with the ability to investigate production data issues, optimization, writing queries.
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• Some experience with incident management and root cause analysis.
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• Familiarity with networking concepts, authentication, cloud-hosted applications, and enterprise infrastructure.
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• Experience supporting software deployments and configuration management.
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• Experience with API testing tools such as Postman.
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• Understanding of OAuth, SSO, SSL/TLS, and enterprise security principles.
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• Excellent written and verbal communication skills.
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• Strong customer-facing consulting, implementation support and relationship management skills.
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• Hybrid collaboration onsite 3x per week in the office
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• Drug Screen and Background check required.
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