Community Manager

Community Manager

Make a Difference. Build Community. Create a Place Residents Are Proud to Call Home.

Are you passionate about helping people, building relationships, and creating vibrant communities? We are seeking an energetic, organized, and people-focused Community Manager to oversee two affordable housing communities in Northeast Wisconsin:

• Regency Place A welcoming senior living community serving residents 55+
• City Center A thriving family-focused affordable housing community

What You'll Do

As Community Manager, you'll be the heart of both communities, ensuring exceptional resident experiences while maintaining compliance, occupancy, and operational excellence.

• Foster a welcoming and inclusive environment for all residents
• Build positive relationships with senior and family households
• Address resident concerns with professionalism and empathy
• Market available apartments and conduct property tours
• Process applications and maintain waiting lists
• Complete resident move-ins and move-outs
• Ensure fair housing practices are followed at all times
• Manage Section 42 (LIHTC) compliance requirements
• Verify income qualifications and maintain resident files
• Complete certifications and recertifications accurately and timely
• Ensure adherence to federal, state, and company policies
• Prepare for audits and inspections
• Coordinate maintenance requests and vendor services
• Conduct regular property inspections
• Assist with budgeting, rent collection, and reporting
• Maintain accurate records and documentation
• Collaborate with regional management and support teams

What We're Looking For

• Excellent customer service and communication skills
• Strong organizational and time-management abilities
• Ability to manage multiple priorities across two communities
• Proficiency with Microsoft Office and property management software
• Valid driver's license and reliable transportation
• Previous apartment management, leasing, or affordable housing experience
• Knowledge of Section 42/LIHTC programs and compliance
• Experience working with senior and family populations

Who We Are

At ACC, our mission is simple: provide exceptional housing by building partnerships for successful living. That partnership starts within our own walls with a team grounded in Teamwork, Accountability, Empowerment, Open Communication, and Flexibility.

We are committed to being a highly regarded property management company and we know that starts with having the right people in the right seats. We don't just fill roles; we grow careers. Whether you're just starting out or bringing years of experience, ACC is a place where your energy, your voice, and your contributions matter.

If you're looking for a team that shows up for each other, supports your growth, and recognizes that your energy is our strength we'd love to hear from you.

Why Join ACC?

At ACC, we believe in rewarding our team with more than just a paycheckwe offer a well-rounded benefits package designed to support your health, financial future, and work-life balance:

• Competitive pay with bonus opportunities.
• Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
• Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
• Full and part-time employees are eligible for the 401(k) after 6 months of employment with company matchACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
• Paid time off, provided up front, to recharge and reset.
• 10 paid holidays, that include a floating holiday and a birthday holiday.
• Free Employee Assistance Program (EAP) for all employeesavailable to both full-time and part-time team members, no enrollment required!

Essential Duties

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Handle and process all delinquency matters and reporting as need be.
• Maintain strong resident relations while continuing to enact company and community policies.
• Lead all resident relations matters or concerns that are presented in a timely manner.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area.
• Oversee and supervise all maintenance activity of employees and independent contractors.
• Manage all on-site property employees with providing proper training, guidance, and coaching.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.
• Coordinate, plan, and review with the Regional Manager the next years budget allowance for approval.
• Coordinate bank deposits as needed.
• Complete all assigned reports and/or projects to the Regional Manager by the required deadline.

Requirements

Knowledge, Skill & Ability Requirements

• High School diploma or equivalent required.
• 1-2 years of property management or industry related experience required.
• Knowledge of project-based section 8 or section 42 experience a plus.
• Knowledge of fair housing laws a plus.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
• Experience with Onesite software is a plus.
• Must be able to physically inspect the properties.
• Maintain valid driver's license with acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exhibits a high degree of professionalism and respect through appearance and interactions with others. Ability to lift to but not limited to 25 pounds unassisted and as needed.

Supervisory Responsibility

This position will be required to supervise a staff on-site of but not limited to maintenance technicians, assistant community managers, leasing agents, and cleaners.

ACC Management Group, Inc