Fitness Front Desk Attendant

Job Description

Job Description

Description:

Founded in 1894, The Washington Golf and Country Club (WGCC) is one of the nation's most historic and distinguished private clubs. With a beautiful view loverlooking the D.C. skyline, WGCC is known for its tradition of excellence, warm community, and exceptional member and employee experiences. 

Our Fitness Center is a vibrant hub of health and wellness, and we're looking for a Front Desk Attendant to help ensure every member experience begins with a warm welcome and exceptional service. 

The Front Desk Attendant will supervise and provide reception and administrative support with emphasis on the front entrance/front desk by transferring calls, directing members and guests to areas of the Club and handling special requests exceeding expectations of the membership; also responsible for enforcing the policies and procedures of the Club on a consistent basis, programming the Signera, editing and posting to website and setting up functions in the website and making reservations; coordinating blast emails and creating/communicating special events flyers. If you are passionate about fitness, hospitality, and creating positive member experiences, we'd love for you to apply to be a part of the WGCC team- where tradition meets wellness and every day brings the opportunity to make a difference!

Responsibilities

• Scheduling and staffing the coverage of the front desk reception area. 
• Greet all members and guests with a friendly, cheerful and helpful attitude and in an efficient manner
• Provide excellent customer service
• Accurately plan, schedule and record all reservations required for member events and dining; provide required reservation list for dinner, lunch and/or events and follow up accurately and in a timely manner to fulfill requests by confirming all reservations either by calling or emailing appropriate member and communicate reservation numbers, special requests and details to Food & Beverage team
• Post and communicate all Club information regarding dining and special events in the various forms currently available; e.g. Website, Event Board, Media Board and Poster Boards – Maintaining member website as desired in the manner the Club has put in place, includes daily maintenance and updating such as dining reservations, updating website member directory, creating/sending email blasts, posting articles, menus hyperlinks, etc.
• Maintain current presentations for lobby display which may include creating promotional flyers for Club events and posting them in appropriate areas
• Knowledge of upcoming events and dining as to encourage members to participate in Club events and dining (cross-referencing when taking a reservation).
• Support Member Services Coordinator as requested as well as other Departments; such as, Accounting during seasonal and billing deadlines (specifically inputting chits and executing billing statements)
• Perform various administrative duties as needed
• Maintain overall appearance of front desk and coat room in appropriate manner (uncluttered)
• Distribute incoming mail
• Operate office equipment, telephone system, etc. and order office supplies and maintain appropriate inventory as required
• Contact repair service for any malfunctions of office machines
• Responds promptly to member/guest needs, solicits member feedback to improve services, meet deadlines
• Speaks clearly, listens and gets clarification, responds positively to questions, practices diplomacy when needed
• Contributes to building a positive team spirit; puts success of team above own interests
• Transfer calls according to standard operating procedures
• Treats members/guests and fellow employees with respect, keeps commitments, works with integrity and ethically upholds organizational values
• Other duties as assigned

Requirements:

• HS Diploma or GED 
• Experience that is directly related to the duties and responsibilities specified
• Or any similar combination of education and experience
• Demonstrated polished, professional appearance and presentation
• Demonstrated organization and coordination skills and ability to meet deadlines and ability to multi-task in a sporadic, fast-paced environment
• Ability to have flexibility in hours/days of work and be responsible for desk coverage during operating hours
• Ability to enforce policies while maintaining a high professional demeanor
• Ability to maintain quality and safety standards
• Strong computer skills required to work with the following programs: Outlook, Excel, Word, PowerPoint, Website management and Jonas
• Excellent administrative and mathematical skills
• Strong reasoning ability and critical thinking skills
• Demonstrated strong oral and written communication skills to a wide variety of constituents
• Excellent interpersonal/relationship -building skills
• Proven record of providing excellent internal and external customer service

Pay: $16.00 per hour

Physical Demands and Work Environment

• Must be able to sit, stand, walk, squat, kneel, reach, bend, stoop, twist, climb, walk on rough ground and lift up to 10 pounds
• Must be able to handle hot and cold interior and exterior conditions
• Independent mobility